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rahuld45404098
Participant
November 21, 2018
Answered

Subscription Language to be changed

  • November 21, 2018
  • 3 replies
  • 2906 views

Hi,

Let me share a brief history, our company had purchased licences in China for Adobe InDesign CC to be installed on the systems on our China team. Now recently, company has decided to move the Indesign related work to Mumbai, India. Hence we had to get the software installed on our systems. Two of the systems in India had to get the software installed. Software was installed on both the systems, but on one of the systems, when the application is launched i get a message saying "This subscription to InDesign CC is licensed to be used in Simplified Chinese only and must now quit." How do i change the language to English? Kindly support.

This topic has been closed for replies.
Correct answer Eugene Tyson

Can you go to the Creative Cloud App and in the prefererences there should be an option to select Region, set this your desired region and try again.

If not, you may need to get in touch with Support to transfer the subscription.

Contact Customer Care

3 replies

shim64057490
shim64057490
Participant
March 27, 2019

I'm having same problem, how did you solve it?

We are trying to buy the CC full package from China . Out IT informed me that, we can only use Chinese interface, while my colleguage is French, and I could believe it. So I found the local vendor from adobe's website link, they said, in China, we can only use Chinese interfaceh, not possible to use English interface. I still couldn't believe it, then I installed CC, the trial version works well of both Chinese and English interface (Illustrator etc.).. Then, I asked IT to buy it, cause I still believed such big Adobe won't be so strange,

However, when we put the PO into system, and got a temp license from venor(to pay next week), we found the error " "This subscription to XXXX CC is licensed to be used in Simplified Chinese only and must now quit." All the setting in CC or in software like Photoshop change interface language won't work at all, same error.

Please help me on it, or I have to stop buying it... Not possible to use Chinese interface for my French colleguages.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 27, 2019

See here: Re: Subscription Language to be changed

ABAMBO | Hard- and Software Engineer | Photographer
Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
November 26, 2018

Moved to Adobe Creative Cloud​

E
Community Expert
Eugene TysonCommunity ExpertCorrect answer
Community Expert
November 21, 2018

Can you go to the Creative Cloud App and in the prefererences there should be an option to select Region, set this your desired region and try again.

If not, you may need to get in touch with Support to transfer the subscription.

Contact Customer Care

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