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Diane813
Diane813
Participant
May 17, 2018
Answered

Why can't sell used Adobe on eBay?

  • May 17, 2018
  • 2 replies
  • 4101 views

Hello everyone, we have a big puzzle of selling used Adobe software on eBay.

As my company is transferring to Adobe CC, there are many Adobe software (new and used) left with no use.  So we had a discussion and decided to sell the software on eBay to raise money for company activities.  One of my colleagues volunteered to use his good-rating eBay account to sell those.  After some success, boow, eBay blocked his account and provided an email address for contacting Adobe (adobe@enforcements.markmonitor.com). 

After spending tens of years in this business with Adobe software, we know that volume license can't be shared.  So we only tried to sell retail version and upgrade version which were purchased from retailing stores, plus license transfer in the cases that we can locate the owner.  Initially, we made a mistake listing two item with student licensing (obtained by interns).  After both being removed by eBay, we learned the lesson and only tried to sell retail/upgrade versions.

My questions are: is it okay to sell used Adobe software on eBay? and what is this email adobe@enforcements.markmonitor.com. eBay says it should be used to contact Adobe but my colleague, who is desperately trying to get his eBay account back, didn't hear anything after sending an email to the address.

I would appreciate any official answer from Adobe, so that it might be helpful to get my colleague's eBay account reinstated. We all feel bad letting him go through this with his good intention to help group building.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    So basically, there is no official restriction on selling used Adobe (standalone versions).  What is that adobe@enforcements.markmonitor.com?  It doesn't look like from Adobe, but they contacted eBay to get my friend's account suspended.


    Ellieprince92, we strongly discourage individuals from using marketplaces such as eBay or Amazon to purchase Adobe software.  Your friend is welcome to find a buyer and complete the transfer of license process already referenced in this public discussion.

    I would also recommend reviewing Invalid or revoked serial numbers which discuss the process that many individuals have to go through who have made a purchase through a non-authorized Adobe reseller such as eBay.   The most common practice is organizations purchasing volume licenses of Adobe software and then reselling them to individuals.

    You are welcome to have your friend contact abuse@adobe.com and they can discuss the particulars of the sale they were attempting to advertise on eBay.

    2 replies

    Diane813
    Diane813Author
    Participant
    May 18, 2018

    Thank you, Jeff, for the information. The ones we put on eBay were all purchase from Adobe (no invalid/revoked/volume).  Some are even brand new.  Currently, our priority is to get our friend's eBay account reinstated on eBay.  We will surely contact abuse@adobe.com to get more information.  Do you have any other information to help my friend? Thanks.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    May 18, 2018

    My only other recommendation would be to find a local buyer, instead of an Internet marketplace, Ellieprince92.  This way you can work with them as you go through the transfer of license process.  The process takes three to four weeks to complete.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 17, 2018

    you can for cs6 programs, but it's not easy to do.  and for older, you can't.

    to sell cs6, you would finalize a transaction, gather their info and then apply for a license transfer: Transfer an Adobe product license

    because that transfer is likely to take some time, your buyer is likely to be unhappy.

    i'm not an adobe employee so the legal ins and outs are explained at the link in this message.  that is official adobe policy on reselling software.

    [ moved from Adobe Creative Cloud to Downloading, Installing, Setting Up]

    Diane813
    Diane813Author
    Participant
    May 17, 2018

    Kglad,

    Can you explain why CS6 can be sold but not for older ones?  I would appreciate the source web link of your statement.  We thought the ownership belonged to the buyer for retail (standalone) and upgrade versions, regardless CS6 or CS2, which can be transferred through Adobe.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    May 18, 2018

    So basically, there is no official restriction on selling used Adobe (standalone versions).  What is that adobe@enforcements.markmonitor.com?  It doesn't look like from Adobe, but they contacted eBay to get my friend's account suspended.


    Ellieprince92, we strongly discourage individuals from using marketplaces such as eBay or Amazon to purchase Adobe software.  Your friend is welcome to find a buyer and complete the transfer of license process already referenced in this public discussion.

    I would also recommend reviewing Invalid or revoked serial numbers which discuss the process that many individuals have to go through who have made a purchase through a non-authorized Adobe reseller such as eBay.   The most common practice is organizations purchasing volume licenses of Adobe software and then reselling them to individuals.

    You are welcome to have your friend contact abuse@adobe.com and they can discuss the particulars of the sale they were attempting to advertise on eBay.

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