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Rhys Dyson
Participant
March 18, 2016
Answered

Why do I have to reinstall Creative Cloud, and Illustrator every time I restart my PC? - Error 16

  • March 18, 2016
  • 1 reply
  • 1379 views

I need Creative Cloud for Uni, so before I buy It I'm using up my 30 day trial. So far all I've downloaded is Creative Cloud and Illustrator, and every single day I turn on PC, go to launch Illustrator, and an error occurs. Every time It tells me I either 1. Need to reinstall Illustrator, or 2. I have to download some other creative cloud software. Today I got Error 16 and told to contact support. It's extremely frustrating as I have some tasks to do on Illustrator, and I have to learn this software ASAP, but I have to spend about an hour fixing it every single time I go to use it. The tab bar calls it a "Configuration Error"

ALSO:
Uninstalling Creative Cloud also DOESNT WORK. It will not uninstall (Program is removed, but files remain and I cannot reinstall it)


PC Specks (If needed)

Windows 10 home premium | 64 bit | 8gb RAM | duel graphics cards or some sort.

This topic has been closed for replies.
Correct answer Bani Verma

Hi Rhys%20Dyson,

Please refer to the below links to resolve the issue, and stop it from reoccurring:

Configuration error in Adobe Creative Cloud or Adobe Creative Suite

Error 16 is stopping me from working completely

Re: Persistent Configuration Error 16

Let us know if this helps.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
March 18, 2016

Hi Rhys%20Dyson,

Please refer to the below links to resolve the issue, and stop it from reoccurring:

Configuration error in Adobe Creative Cloud or Adobe Creative Suite

Error 16 is stopping me from working completely

Re: Persistent Configuration Error 16

Let us know if this helps.

R
Rhys DysonAuthor
Participant
April 11, 2016

I did the steps with the SL folder, but I don't have the other one, and this didn't fix it. Creative Cloud wont even load, it opens but wont do anything, and AI just gives me error 16. I have tried reinstalling it, but I can't even uninstall it, I have used Creative Cloud Cleaner and it does nothing either...

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
April 11, 2016

I'm now getting Adobe Application Manager is needed for AI?


Please rename the OOBE file as OOBE_OLD in the following location: C:\ Program Files (x86)\ Common Files\ Adobe\ OOBE

After this download and install Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You

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