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cplgumby
Participant
April 10, 2016
Answered

can't reinstall CS6. Error 16

I had to restore my iMac and in the process my CS6 no longer worked. The message I would get when I tried to open it is "

Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 16"

I have reinstalled the product twice but each time with 1 minute left to finish the install, at 99%, the CS6 disc is ejected and I get an "Application cosed unexpectedly"

Any ideas?

I have CS6 not Creative Cloud.

Thanks

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Kuldeep Kandpal
Kuldeep KandpalCorrect answer
Participating Frequently
April 10, 2016

Hi,

Please try the below link

Configuration error in Adobe Creative Cloud or Adobe Creative Suite

For more details, Please refer https://forums.adobe.com/thread/1177032

Regards

View reply

5 replies

Govardhan.V
Govardhan.V
Participating Frequently
April 11, 2016

Backup Adobe apps wont work properly .

If you had restored using Time Machine backup or any other backup utilities, it is better you uninstall all Adobe apps and manually remove Adobe related files and folders and perform clean installation. it shud work.

Error 16 in Dreamweaver, using OS X El Capitan

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    cplgumbyAuthor
    Participant
    April 11, 2016

    Thanks for the info. It was a combination of removing all files, restarting and then giving permissions to the Adobe folders. Photoshop CC then came up as BUY, so I had to quit Photoshop again and go back into Creative Cloud, this time I saw the BUY was replaced with OPEN. It then worked.

    Thanks for taking the time to help out!

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    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 11, 2016

    You are welcome

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    cplgumbyAuthor
    Participant
    April 11, 2016

    Thanks for the info Kuldeep!

    Translate
    Kuldeep Kandpal
    Kuldeep KandpalCorrect answer
    Participating Frequently
    April 10, 2016

    Hi,

    Please try the below link

    Configuration error in Adobe Creative Cloud or Adobe Creative Suite

    For more details, Please refer https://forums.adobe.com/thread/1177032

    Regards

    Translate
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