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https://adobeid.services.adobe.com/reset/en_US/GVBCKAGHQHYT52T5SME5ZA6VR8 has been dowloaded, but does not resond to the open or run commands. What can I do?

Guest
Jul 07, 2014 Jul 07, 2014

https://adobeid.services.adobe.com/reset/en_US/GVBCKAGHQHYT52T5SME5ZA6VR8 has been dowloaded, but does not resond to the open or run commands. What can I do?

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replies 11 Replies 11
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ANAND8502 Adobe Employee
Adobe Employee ,
Jul 07, 2014 Jul 07, 2014

Hi Joewilson68,

Are you trying to reset your Adobe ID password? If you are doing so then please start the password reset workflow again, as this link has expired. If you are trying something else then please let us know about your complete workflow.

Regards,

Anand

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Guest
Jul 07, 2014 Jul 07, 2014
In Response To ANAND8502

I had to reset the password to ask for assistance.

The file was previously downloaded and failed to launch.

Best regards,

Joe Wilson

<Removed by Moderator>

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ANAND8502 Adobe Employee
Adobe Employee ,
Jul 07, 2014 Jul 07, 2014
In Response To Deleted User

Hi oewilson68,

The password reset links are valid for a fixed period of time and expires automatically. As requested earlier please try to reset the password again and check the workflow.

Regards,

Anand

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Guest
Jul 07, 2014 Jul 07, 2014
In Response To ANAND8502

I did the reset earlier this evening, after I downloaded the setup file.

the setup program failed to execute before the download, and after the download.

Best regards,

Joe Wilson

<Removed by Moderator>

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Jeffrey_A_Wright Adobe Employee
Adobe Employee ,
Jul 08, 2014 Jul 08, 2014
In Response To Deleted User

Joe Wilson please be aware that you are posting on a public forum.  I am editing your previous responses to remove the personal information from your e-mail signature.  If you wish to continue to participate via e-mail then please turn off your e-mail signature.  If you wish to view your discussion in a web browse then please choose the View the full discussion in your e-mail notification.

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martinleon10
New Here ,
Nov 14, 2014 Nov 14, 2014
In Response To ANAND8502

I am trying to do that now.  I have tried and tried within the 72hour framework you gave me and nothing worked.

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Guest
Jul 08, 2015 Jul 08, 2015
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In Response To ANAND8502

hi I am trying to do so

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James_the_photo_guy
New Here ,
Oct 18, 2014 Oct 18, 2014

ok I keep doing what your directions are telling me to but it just keeps sending in loops, I need to re activate my CS2, why cant I speak to someone about this

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Jeffrey_A_Wright Adobe Employee
Adobe Employee ,
Oct 20, 2014 Oct 20, 2014
In Response To James_the_photo_guy

James the photo guy if you are trying to activate CS2 then please see Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

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Blackman3117
New Here ,
Nov 29, 2014 Nov 29, 2014

Trying o reset password

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Guest
Jan 11, 2015 Jan 11, 2015

How do I change my adobe password?

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