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Inspiring
October 22, 2019
Question

node wants to access key "adobe licensing information" the authenticity of node cannot be verified

  • October 22, 2019
  • 1 reply
  • 6050 views

Keychain is displaying this message ever since I have changed my Adobe password (which it forced me to do)

I have allowed access once, but I am a little bit alarmed by the "authenticity of node cannot be verified" - why it cannot be verified? how can I be sure it's actually Adobe software?

thanks

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    1 reply

    kglad
    Community Expert
    Community Expert
    October 22, 2019

    last year there was a user that received a similar message while trying to use acrobat:

     

    https://community.adobe.com/t5/Acrobat/Can-anyone-tell-me-why-I-am-getting-this-pop-up-and-if-it-is/td-p/10152752

     

    but i don't know if both of you have been hacked or both of you are seeing a valid adobe triggered message.

     

    i recommend either contacting adobe support or:

     

    1) reset the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    2) if that fails, do a clean cc install:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
    use the desktop app to install your cc programs/trials