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williamj22902987
Participant
January 31, 2016
Answered

premier pro cc doesn't work on my pc.

  • January 31, 2016
  • 1 reply
  • 5305 views

amd fx 8350 cpu

ati r9 290 gpu

wd black 1tb 7200rpm hdd

none of the adobe programs work on my rig.

both premier and media encoder both stop at launch.

windows 10 64 bit

This topic has been closed for replies.
Correct answer kglad

if nothing from cc is working on your computer, uninstall everything cc that is installed, clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems, restart your computer and install the cc desktop app from here, https://creative.adobe.com/products/creative-cloud

use the desktop app to install premiere pro.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 31, 2016

suspend any antivirus you might be running, right click the exe and click 'run as administrator'.

if that fails, reset your preferences -

acrobat:  https://forums.adobe.com/thread/1595848?start=0&tstart=0

adobe media encoder: https://forums.adobe.com/thread/1713540

after effects:  http://helpx.adobe.com/after-effects/using/preferences.html

audition: https://forums.adobe.com/thread/1079494

bridge:  https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html

dreamweaver:  https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

flash:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

illustrator:  http://helpx.adobe.com/illustrator/using/setting-preferences.html

incopy:  https://forums.adobe.com/thread/526990

indesign:  https://forums.adobe.com/thread/526990

lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

muse (mac): https://forums.adobe.com/thread/1246022?tstart=0

photoshop:  https://forums.adobe.com/thread/375776

photoshop elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html,  http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_preferences_file.htm

premiere elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

if that fails, you can try uninstalling that's problematic, cleaning per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems, restarting your computer and reinstalling

W
williamj22902987Author
Participant
February 2, 2016

Disabled my antivirus that didn't work. neither did run as administrator. also the reset preferences link doesn't work as my computer doesn't have anything loaded on it from premier on it because the program won't start on my PC at all. it tries to launch then it gets stuck at loading importerquicktime.prm then a pop up shows up and says adobe premiere pro cc 2015.2 has stopped working. a problem caused the program to stop working correctly. windows will close and notify you if a solution is available. Thank you for trying to help. I am wanting to learn so that I can get into video editing as a job.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 2, 2016

if nothing from cc is working on your computer, uninstall everything cc that is installed, clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems, restart your computer and install the cc desktop app from here, https://creative.adobe.com/products/creative-cloud

use the desktop app to install premiere pro.

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