premier pro cc doesn't work on my pc.

Question

amd fx 8350 cpuati r9 290 gpuwd black 1tb 7200rpm hddnone of the adobe programs work on my rig.both premier and media encoder both stop at launch.windows 10 64 bit

kglad · Accepted Answer

if nothing from cc is working on your computer, uninstall everything cc that is installed, clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems, restart your computer and install the cc desktop app from here, https://creative.adobe.com/products/creative-cloud

use the desktop app to install premiere pro.

kglad · Answer

suspend any antivirus you might be running, right click the exe and click 'run as administrator'.

if that fails, reset your preferences -

acrobat: https://forums.adobe.com/thread/1595848?start=0&tstart=0

adobe media encoder: https://forums.adobe.com/thread/1713540

after effects: http://helpx.adobe.com/after-effects/using/preferences.html

audition: https://forums.adobe.com/thread/1079494

bridge: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html

dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html

incopy: https://forums.adobe.com/thread/526990

indesign: https://forums.adobe.com/thread/526990

lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

muse (mac): https://forums.adobe.com/thread/1246022?tstart=0

photoshop: https://forums.adobe.com/thread/375776

photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_preferences_file.htm

premiere elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

if that fails, you can try uninstalling that's problematic, cleaning per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems, restarting your computer and reinstalling

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