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Participant
May 24, 2019
Question

unable to use free trial of adobe illustrator even it says free trial for days on adobe cratice cloud

  • May 24, 2019
  • 1 reply
  • 1278 views

unable to use free trial of adobe illustrator even it says free trial for  days on adobe creative cloud a pop um nessage comes up when i open illustrator saying start your 7 day free trial plz help

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1 reply

Nancy OShea
Community Expert
Community Expert
May 24, 2019

Are you trying to tell us you have a paid Creative Cloud plan but Illustrator keeps launching in trial mode?

Try logging-out of Creative Cloud desktop and log-in with your paid Creative Cloud ID and password.

See links below for more solutions.

Nancy O'Shea— Product User & Community Expert
Participant
May 25, 2019

no i am on trail version but when i start adobe illustrator a pop ask for 'start your free 7 day trail' (when it alredy says your trail expires on 7 days on creative cloud app)

Nancy OShea
Community Expert
Community Expert
May 25, 2019

I don't understand the problem.  Hit Start 7 day trial to use the software.

Nancy O'Shea— Product User & Community Expert