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updates for CS5 will not install - 'please try later' Why?

lisag5391398
New Here ,
Dec 01, 2016 Dec 01, 2016

Adobe sends auto updates for my copy of CS5 but they never install I always receive the messages

Adobe Bridge CS5 4.0.5 Update

  There was an error downloading this update. Please quit and try again later.

  Adobe Extension Manager CS5 5.0 Update

  There was an error downloading this update. Please quit and try again later.

  Photoshop 12.0.4 update for Photoshop CS5

  There was an error downloading this update. Please quit and try again later.

  Photoshop Camera Raw 6.7 Update

  There was an error downloading this update. Please quit and try again later.

I have no idea why these updates wont install and this has been going on for quite some time now. Any help gratefully received

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replies 8 Replies 8
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gener7 Community Expert
Community Expert ,
Dec 01, 2016 Dec 01, 2016

Update the Adobe Application Manager and try again: Other downloads

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lisag5391398
New Here ,
Dec 01, 2016 Dec 01, 2016

that appears to have worked for 4 of the 5 updates. Many Thx

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gener7 Community Expert
Community Expert ,
Dec 01, 2016 Dec 01, 2016
In Response To lisag5391398

I think that last one is a separate install, and then the updater would patch it.

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chuber67
Community Beginner ,
Feb 25, 2017 Feb 25, 2017

Would have been nice if someone ... anyone ... at Adobe Support had been aware of this. Wasted an hour with them and was told that CS5 is kaput with no more updates. When you go to the App Mgr download, it specifies the EXACT same error that I translated to the support rep. Yet, she shrugged me off and told me to buy new software.

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gener7 Community Expert
Community Expert ,
Feb 25, 2017 Feb 25, 2017
In Response To chuber67

It's true. Anything up to CS6 is no longer sold and Adobe Support will direct you to the forums. Their focus is on Creative Cloud, their current product.

CS5 is seven years old and except for activation, they won't give you tech  support.

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TanujSandal Adobe Employee
Adobe Employee ,
Feb 28, 2017 Feb 28, 2017

Moving to Downloading, Installing, Setting Up​

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fabr72985102
New Here ,
Mar 27, 2017 Mar 27, 2017
In Response To TanujSandal

What do you mean ? Do you force customers who bought your product 6 years ago for a very expensive price to switch to Creative cloud? This i not a clear and precise answer to the question...Thank you to detail what you mean because I have the excat same problem with my CS5

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gener7 Community Expert
Community Expert ,
Mar 27, 2017 Mar 27, 2017
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In Response To fabr72985102

Update the Adobe Application Manager and try again: Other downloads

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