Participant

Question

An Unknown error has occurred

Forum|Forum|18 years ago
November 20, 2007
54 replies
25464 views

Whenever I attempt to save a document in Illustrator CS3, in any format, I get a notice that an unknown error has occurred. There is no error number, and nothing happens afterwards. I have tried saving in every different format, and all the same problem, either the error pops up, or nothing at all happens. I have tried trashing the preferences folder, copying over font folders, and just about everything else listed on these forums (that I can find).

I am running Vista Ultimate, and CS3 Master Collection. It's beyond frustrating that I've spent an extreme amount of money on the product, and the best adobe can come up with is reformatting the drive. This has been installed on a drive that was JUST formatted two weeks ago.

Anybody have any further ideas?

This topic has been closed for replies.

R

ruderalos

Participant

Not sure if anyone still following this thread (and shame on Adobe for not listening to their users), but was having this same issue (not being able to save from Illustrator CS3). My platform and apps installed:

- Win XP Pro

- Zune 4.02

- Windows Media Player 11

- Adobe CS3

After reading all your posts, here's what worked for me:

* disable acrotray.exe from starting up!!

None of the other items seem to be preventing Illustrator from saving. Can't tell you how many hours I've wasted trying to figure this out, reading posts, losing data, etc.

@#$%$%

D

David C Johnson

Participant

This morning I got the "unknown error" while saving in Ai. Based on post #52 above, I killed the acrotray.exe process using Windows Task Manager, and was then able to save my file without doing anything extraordinary (menu File => Save).

I am also running XP Media Center. Notes:
1) Yesterday I was able to save in Ai.
2) Last night I started Media Center for the first time in a week.
3) This morning I was unable to save in Ai.
4) Killed acrotray.exe and was then able to save in Ai.
4.1) I've noticed that when unable to save in Ai, rebooting fixes that, but of course also destroys my work (since I can't save it before rebooting.) (((Rebooting turns off the Media Center junk until I specifically restart Media Center.)))

thank you Mr Limbocker

A

Anonymous

I'm having this same problem. Quite simple artwork file with 2 layers. One minute i saved it, all was good. The next minute i changed the position of one line, and it wouldn't save. I had done absolutely nothing in between these two points except move a line. I don't understand what could possibly go so wrong, and now i can't save it in any way.

The only thing i can do is copy and paste it into a new document, but as doing this pastes everything on the same layer, if i was to have more layers this would be a right pain in the backside to say the least!

Working on Mac os x 10.5.7, Illustrator CS3

Larry G. Schneider

Community Expert

Make sure Paste Remembers Layers is checked in the Layers panel flyout to move all the selected layers to new same-named layers in a new file.

_

_Steve_Limbocker_

Participant

I see that people are still having problems. Sorry if this just repeats what I wrote above, but it has worked for me.

If you run XP or Vista and have Windows Media Center installed, it will cause you a problem to save if you open it while doing work with Illustrator.

If you pop in a DVD while working, or if Window Media Center starts a recording and you are working on a project in Illustrator, you won't be able to save it unless you,
1. Turn off the Windows Media Center, or DVD Player and
2. Open task manager and disable acrotray.exe.
Then you can save your work in Illustrator.

Jacob Bugge

Community Expert

bt,

If it is an Acrobat issue, I am afraid a reinstall/upgrade is needed.

_

_btkent_

Participant

I just started having the file save error this week on a system in our company. No Zune installed, turned off everything I can see tha relates to Acrobat in the Start Up tab in MSCONFIG.
Still having a problem.
Is Adobe typically this slow at resolving these types of problems?
Do they monitor the forum at all?

Is there an Adobe fix for this issue yet?

Jacob Bugge

Community Expert

Martino,

>Mine is a PDF related problem so far.

Have you tried reinstalling Adobe Acrobat, or upgrading Acrobat Reader?

_

_Martino_Liu_

Participating Frequently

While installing Illustrator in other Hard Disk this happend:

Adobe SVG Viewer 3.0 Setup error
An error occurred while extracting files; you may not have sufficient disk space to install

I have 17 GB free space

Any Idea?

_

_Martino_Liu_

Participating Frequently

Any help???

_

_Martino_Liu_

Participating Frequently

Mine is a PDF related problem so far.

Jacob Bugge

Community Expert

For those still without a solution, it may be worth trying this: Jacob Bugge, "An unknown error has occurred (-108). Adobe illustrator will now quit." #5, 6 Jun 2008 3:04 am

or deleting all these: Harron K. Appleman, "An unknown error has occurred (-108). Adobe illustrator will now quit." #10, 6 Jun 2008 10:43 am

or just try to Move the folder