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R
RuthK
Known Participant
November 26, 2017
Answered

InDesign2018, Google Fonts, Extensis Suitcase Fusion: Font working in one document but missing in another

  • November 26, 2017
  • 2 replies
  • 4301 views

I've recently upgraded to InDesign CC 2018.

I have until now been using Extensis Suitcase 5, which works fine for my needs. I have in the past had the auto-activate plug in switched off, because it caused me problems, and in any case all my fonts are sorted by client / project so I am happy to do activate manually.

I've just noticed that one particular font -  a google font (Let’s call this Font 1) – is not working in a document I’m working on (Let’s call this Document 1). This is very weird because it works fine in another blank, unsaved document (Let’s call this Document 2). When I copy paste between documents it is working in Document 2 but not Document 1.

I downloaded the trial for Extensis Suitcase Fusion 8 which is supposedly meant to work with CC 2018 but although the fonts are activated they are still not working in the document.

To add to the confusion I have gone and opened an old document (Document 3) where Font 1 is working fine, but a different one (Font 2 – also a google font) is not working, although it is active in Suitcase Fusion.

I don’t particularly want to upgrade to Suitcase Fusion 8 as I have only seen negative feedback on it.

I don’t know where to even start resolving this problem as it’s so weird.

Any help gratefully accepted. I really don’t need font problems when I’ve got deadlines!

Ruth

PS – in the past Kaspersky anti virus was incompatible with Suitcase Fusion which also makes me wary about upgrading when I finally everything working.

This topic has been closed for replies.
Correct answer BobLevine

Hi Bob - I am using Windows 8.1 - I think that update is Windows 10?

I am using the font by activating it in Suitcase (which has worked until now)

I never install fonts directly into the folder as it's too unwieldy to deal with so many fonts that way.


I don't know what negative feedback you've seen for Suitcase Fusion 8, but that is not my experience. I've found it to work quite nicely including auto activation. If you're still running the trial, turn that on.

Is this happening in one file or all files? If just one file, export it to IDML and open that.

If it's all files, have you tried trashing your preferences? In this case, it's a bit of a longshot but might be worth a try.

2 replies

Monica Singh
Adobe Employee
Monica Singh
Adobe Employee
November 27, 2017

Hi RuthK,

Seems like you are able to access the font in one doc and not able to find the same font in other document. Is that what it is?

Can you please close your doc1 and reopen , on reopening try to find that font in the fonts drop down menu.

If it is still not working, please share with me following details for more investigation on this:

1. From what location is that font accessed in doc 2, you can open doc 2, go to find font menu--> select font name and in more information find the location of the font.

2. Or is this font synced from some cloud location.

3. What OS are you working on?

Please share the above information.

Thanks

Monica Singh

InDesign Team

R
RuthKAuthor
Known Participant
November 27, 2017

Hi Monica, yes thank you. In addition I have opened some older documents and some fonts work and some don't. I had this problem when I installed the new InDesign CC 2018. Not with all fonts just a few but I met yet discover more. These particular ones are google fonts. Since then I've installed the new Suitcase Fusion 8 (trial) but still having a problem.

I'm going to attach some screenshots so that this behaviour is clearer.

Screenshot 1 (above) - this shows the existing document where you can see that the font is showing as missing.

Screenshot 2 (above) - this is the same document as screenshot 1. The fonts do appear in the dropdown menu, but when I apply them to text, they show as missing - see below for screenshot 3.

Screenshot 3 (above) - fonts that appear in the menu show as missing when applied to text.

Screenshot 4 - font works fine in a new document. The font location is managed by Suitcase Fusion and is

C:\Users\Ruth\AppData\Local\Extensis\Suitcase Fusion\Suitcase Fusion.fontvault\SA\g\OTTT\--\QuattrocentoSans-Bold\2.000\2876405185

However it is a google font. I haven’t so far had this problem with any typekit or local fonts.

Any help gratefully appreciated.

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
November 27, 2017

Is Windows fully updated to the Fall Creators Update? If not, I suggest doing so. I believe there was a bug in using fonts that used any kind of shortcut. I'm not sure this applies here but it's certainly worth a shot.

How did you originally add the font? Download and install? Add it to Suitcase?

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
November 26, 2017

The font working in one document and not another with an InDesign file is usually because that font was packaged (File > Package) by someone else. It will only be usable in the file it was packaged with. It's not stored in your operating system fonts location.

R
RuthKAuthor
Known Participant
November 26, 2017

Thank you, but that is not the problem in this case, which is why it's so weird.

(I understand about packaging / local fonts)

This is a new file I created myself today.

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