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garethc41631261
Participant
February 11, 2017
Answered

Canon 5D MK iV Lightroom CC Importing RAW Files

  • February 11, 2017
  • 2 replies
  • 9408 views

Hi, just upgraded to Lightroom CC and when I try and import RAW files it is showing that there are no files there and yet there are over 200 raw files on the camera and Lightroom 5 at least picks them up if it won't allow you to import.  Please help.

    This topic has been closed for replies.
    Correct answer Per Berntsen

    What exact version of Ligthroom do you have? This camera requires at least 2015.7.

    Use Help > Updates to update to the latest version which is 2015.8..

    If that doesn't work,  you can download the update from here: Install Photoshop Lightroom

    Also, if you're using dual-pixel files, take a look at this Working with Canon Dual Pixel raw CR2 files in Camera Raw and Lightroom

    2 replies

    V
    valerier77508329
    Participant
    June 10, 2018

    Hello.  I recently purchased a canon 5d mark iv and have been having difficulty with LR (the most updated version) importing images straight from the camera using a USB cable.  I have already sought help via customer service when I first purchased the camera where I learned I needed to update LR.  I was successful in uploading images a few days ago and now "No Photos" are found when attempting to import.  Wondering if there are updates to this post or if the recommendation remains to purchase a card reader.

    JP Hess
    JP Hess
    Inspiring
    June 10, 2018

    We don't like to see "most updated version". What is the actual version number installed on your computer? Any chance you are shooting dual pixel raw images? Are you saying that when you try to import Lightroom simply indicates there are no images? Can you use your system browser to copy the images to a folder on your hard drive? Then you can use the Add option to import the images to Lightroom.

    V
    valerier77508329
    Participant
    June 10, 2018

    Hi Jim.  Thank you for your prompt response.  Here's my system data:

    Lightroom Classic version: 7.3.1 [ 1167660 ]

    License: Creative Cloud

    Language setting: en-US

    Operating system: Mac OS 10

    Dual Raw is disabled on the camera.  LR has been inconsistent with this new camera with importing photos.  After many attempts yesterday including restarting my computer, LR repeatedly showed "No Photos Found."  This morning I put the cable into a different HDMI plug on my computer and I can now see the images.  I'd like to find a system that is consistent rather than this concern of getting my images!

      Per Berntsen
      Community Expert
      Per BerntsenCommunity ExpertCorrect answer
      Community Expert
      February 11, 2017

      What exact version of Ligthroom do you have? This camera requires at least 2015.7.

      Use Help > Updates to update to the latest version which is 2015.8..

      If that doesn't work,  you can download the update from here: Install Photoshop Lightroom

      Also, if you're using dual-pixel files, take a look at this Working with Canon Dual Pixel raw CR2 files in Camera Raw and Lightroom

      A
      Ariel Erlich
      Participating Frequently
      June 7, 2017

      Hi there

      i have the exact same problem...I have the creative cloud with latest versions of Lightroom cc, photoshop and camera raw cc on my Mac book pro. When I connect the canon EOS 5D mark IV to the mac with the canon provided usd cable and run the import in Lightroom, Lightroom recognize the camera under DEVICES but show that no photos found.

      what should I do? Please help!

      JP Hess
      JP Hess
      Inspiring
      June 7, 2017

      Many times users think they have the latest update when in fact they don't. If you start Lightroom and go to the help menu and run system info, you can get the exact build number of the version you are running. Or, if you click on the About option in the help menu it will indicate the exact version of Lightroom you are running. Don't depend on the application manager telling you that everything is up to date. What exact version of Lightroom are you running? If you are running Lightroom CC, then it will be version CC 2015.10.1, Lightroom 6 will be Lightroom 6 .10 .1. The system info should show something like this:

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