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A
Apan B.
Known Participant
May 23, 2018
Answered

Lightroom 2.7

  • May 23, 2018
  • 3 replies
  • 784 views

I had to recover files from a Hard drive. There are scanned pictures and when I tried to open these recovered files there is a dark cover over the pictures. The pictures showed up in the file folder icon. I opened the file in my Light room and it says the file is either non supported or corrupted. I had spend numerous hours to digitized old prints and negatives. I tried to attach a sample picture but I do not see any option for that. There used be an option for attachment.

Any help will be appreciated.

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    Correct answer dj_paige

    Corrupted files.

    You did not successfully recover the files from the hard drive (perhaps they are not recoverable).

    3 replies

    dj_paige
    dj_paige
    Legend
    May 28, 2018

    https://forums.adobe.com/people/Apan+B.  wrote

    I had to recover files from a Hard drive. There are scanned pictures and when I tried to open these recovered files there is a dark cover over the pictures. The pictures showed up in the file folder icon. I opened the file in my Light room and it says the file is either non supported or corrupted.

    It is possible that the files were not properly recovered from the hard drive, and so they cannot be opened in Lightroom.

    If you look in your operating system, please tell us the size of one of these problem files.

    As suggested above, please upload to Dropbox or similar service, and then give us the link, so we can download the file for ourselves and see if we can figure out what is the problem.

    A
    Apan B.Author
    Known Participant
    May 28, 2018

    Here is the link of the drop Box

    Dropbox - TROUBLED PICTURES.zip

    .https://www.dropbox.com/s/8zdofctwoobhphv/TROUBLED%20PICTURES.zip?dl=0http://

    Many thanks for your help.

    dj_paige
    dj_paigeCorrect answer
    Legend
    May 28, 2018

    Corrupted files.

    You did not successfully recover the files from the hard drive (perhaps they are not recoverable).

    A
    Apan B.Author
    Known Participant
    May 28, 2018

    I have added couple of pictures. But, I am not sure whether you will be able to see them. I do not see any option of attaching a picture to this post.

    JP Hess
    JP Hess
    Inspiring
    May 28, 2018

    If you are trying to attach the image via e-mail or using your phone it will not work. You need to be using your computer, using a web browser, and accessing the forum. When you do that, at the top of the message box there is an icon you can click on that will allow you to attach an image. Here is a link to the forum Web address:

    Lightroom Classic CC — The desktop-focused app

    Akash Sharma
    Akash Sharma
    Legend
    May 23, 2018

    Hi Apan20B,

    Sorry that you're having problem opening your scanned images in Lightroom as they are are not supported.

    Please upload couple of sample file to any cloud based storage drive like Dropbox and then share the link with us. Also, provide few screenshots of how the images look like in Lightroom on your computer.

    Thanks,

    Akash

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