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RoosterCreativeMarketing
Participant
June 20, 2014
Answered

Lightroom 5.5 "Develop module is disabled. Please renew your membership to reactivate the Develop module"

  • June 20, 2014
  • 14 replies
  • 26495 views

My subscription is up to date and running, but I get this message in the middle of Develop Module in Lightroom: "Develop module is disabled. Please renew your membership to reactivate the Develop module" Same goes for Map. Book and Library are working.

      This topic has been closed for replies.
      Correct answer Scott V

      OK done all that, launched LR and now I am getting a new message...I can trial the product for 30 days!! Then I have to buy....what AGAIN!?! SO I check the register button and the bottom and sign in and now all SEEMS to well again.

      Listen, thanks to you all for your prompt support tonight - appreciated!

      Cheers Phil Webb (UK)


      Hello Phil

      If you are having this issue still please try the following troubleshooting steps.

      Solution 1: Sign out of Lightroom 5.5 and then sign back in with your Adobe ID. This will activate the subscription again since you are seeing that it is showing as a trial.

      Solution 2:

      Set permission to SLStore & SLCache Folder ::

      NOTE: Perform this procedure two times, once each for the SLCache and the SLStore folders.

      Mac:

      • Use the Finder to navigate to Library/Application Support/Adobe/SLStore or Library/Application Support/Adobe/SLStore.
      • Control-click the folder and choose Get Info.
      • Expand the Sharing & Permissions section.
      • Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
      • Set permissions:

        System: read/write

      Admin: read/write

      Everyone: read/write

      • Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

      Win 7/ Win 8:

      SLStore :: ProgramData\Adobe\SLStore
      SLCache::

      Win 32 bit: Program Files\Common Files\Adobe\SLCache\

      Win 64 bit: Program Files (x86)\Common Files\Adobe\SLCache\

      • In File Explorer, right-click the SLCache or the SLStore folder and choose Properties.
      • Click the Security tab and set permissions:

        Administrators: Full Control

      Power Users: Everything but Full Control and Special

      System: Full Control

      Users: Read and Special

      • Click Advanced, and, if asked, accept the User Account Control (UAC)elevation prompt.
      • Click the Owner tab, select Administrators, and click Edit.
      • Select Replace Owner on Subcontainers and Objects. Click Apply, and then click OK.
      • Click the Permissions tab and click Change Permissions.
      • Select Replace all Child Object Permissions with Inheritable Permissions from this Object. Click OK, and then click Yes.
      • Click OK, and then click OK again in the Windows Security dialog box. Click OK to close the Advanced Security Settings dialog box.

      Suggestion 2: Rename the SLCache folder and re-launch Lightroom 5.5

      We are tracking this Lightroom issue. Please let me know which solution resolved your issue.

      If these solutions did not work to resolve the problem for you, let us know.

      Thanks

      Scott

      14 replies

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      August 20, 2023

      You’ve posted to a very old thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same issue which you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better posting to a new thread with fresh, complete information including system information, a complete description of the problem and step-by-step instructions for reproduction. 

       

      In the unlikely event the issue is the same, we will merge you back into the appropriate location. 

       

      Thank you!

       

      Rikk Flohr: Adobe Photography Org
      edwardd15640753
      edwardd15640753
      Participant
      April 29, 2015

      I tried Step 1. Signing out of Creative Cloud. Upon signing in at first it didn't work and after launching Lightroom again it came up but then a few seconds later I had a adobe window open up saying I had signed into adobe creative cloud on multiple computers and 2 options. I chose the option to sign out of both computers and try again and now it works. I've never actually signed in on two computers but anyways whatever works

      Mac OSX Yosemite 10.10.3

      B
      Bill Allbritten
      Participant
      April 18, 2015

      I have had the same problem; online chat fixed it but I was required to give your rep. my system password so he could change permissions.  I'm not happy about doing that

      W
      William Mark
      Participant
      July 12, 2014

      Having the same issues.  I believe this was caused on my machine because of a corrupted encryption vault (Credant).  I deleted both the SLStore and SLCache directories, uninstalled Lightroom 5.5, logged out of CreativeCloud, rebooted, then did the re-log in and re-install.  Same issue.Is there a way to completely uninstall all Adobe products and start fresh? By the way I am running Windows 7 64-Bit.

      peterholloway
      peterholloway
      Participating Frequently
      July 12, 2014

      Did you try renaming the folder as I did in the comment above?

      W
      William Mark
      Participant
      July 13, 2014

      Yes, that was the first thing I did, and it didn't work.  I noticed that Lightroom simply re-created the folders, so I deleted the originals -- actually, I moved them entirely to an alternate location.  I believe my specific problem is because of a corrupted Credant Encryption "vault" file.  I lost access to all files that were encrypted -- which would have been the cache and store files.  I am able to uninstall Lightroom, but for some reason cannot run or uninstall Photoshop.  I think if I can clean all files and registry entries for the Adobe Creative Cloud programs -- I have the Photographer's Subscription...Lightroon, Photoshop and the included Bridge and Camera Raw apps -- then perhaps starting over will install clean copies and grant me full access.

      This is a corporate PC and I'll need to eventually have it re-imaged because other programs such as MS Word and Outlook are also acting "funny".  My problem is I'm traveling for the next two weeks and need to file and edit photos.  ANy suggestions would be great.

      Thanks in advance.

      peterholloway
      peterholloway
      Participating Frequently
      July 11, 2014

      I tried the folder permissions solution but it didn't work until I accidentally renamed the wrong folder! I'm running 64 bit Windows 7 and according to the instructions changed the permissions on the folders in the x86 Program Data structure - this didn't work, but when I renames the ProgramData\Adobe\SLStore folder and restarted Lightroom I was asked to sign in, and then everything worked. I've closed and reopened Lightroom and everything is still enabled

      peterholloway
      peterholloway
      Participating Frequently
      July 9, 2014

      Solution 1 works for me as a temporary measure, but every time I close and re-open Lightroom I'm locked out again

      mwlsbird
      mwlsbird
      Participant
      July 8, 2014

      Still happening for me, had to sign out of both Creative Cloud and Lightroom and reboot. Once i did that, it worked until i closed Lightroom again.

      Is this a known bug from adobe?

      ktaylor@gravitylondon.com
      ktaylor@gravitylondon.com
      Participant
      July 8, 2014

      Had to reinstall Creative Cloud. Worked only the first two times with a trial window popping up, there I was able to login with my cloud account. Now the trial window doesn't pop up and the develop module is once again not working. This is a pretty serious bug as I'm going on two days of downtime, this is a serious business cost and I'm beginning to consider other software if this is the level of reliability of the "cloud". Not happy.

      ktaylor@gravitylondon.com
      ktaylor@gravitylondon.com
      Participant
      July 8, 2014

      I'm now having to follow "Suggestion 2" every time I launch Lightroom!

      MColdwell
      MColdwell
      Participant
      June 28, 2014

      Same error. I have found that if I sign out of the CC app it will let me use Lightroom normally. As soon as I sign back in it locks me out of the Develop Module again! The CC app is a very buggy bit of software indeed. So far I wouldn't recommend Creative Cloud to anyone I'm afraid.

      C
      Cez Steel
      Participant
      June 26, 2014

      I am having the same issue at the moment. I have tried the logging out and logging back in option and have tried uninstalling and reinstalling but neither of those worked. I am unable to try changing the permission of the SLStore & SLCache Folders as they don't exist within the adobe application support folder, any idea where they may be or how to get them back to be able to at least try this option?

      L
      luminitedesign
      Participating Frequently
      June 26, 2014

      Search in your C:/ folder for the files and delete all content.

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