Lightroom 6.3 won't accept New TG6 camera RAW files nor can I get the updates to connect

[CRSRIWAKA]

Two problems but related

I have LR6.3 and the Olympus TG6 RAWfiles aren't recognised. I have tried to update and get a "can't connect check internet" notice. Obviously I was on the internet so that wasn't the problem.

Thanks for any help.

[assause]

Download installer, and install again.

(included last version 6.14)

https://helpx.adobe.com/download-install/kb/creative-cloud-previous-version-apps-download.html

[Rob_Cullen · Accepted solution]

Even downloading the 6.14 installer will NOT help you. (but it is better than 6.3!)

[v6 in the link given above is for v6.14]

The raw files from the TG6 require Lightroom Version 8.3 which is only available by the Photography plan subscription.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

You can either-

1. Subscribe to the Photography plan (US$9.99/m) for the best combination of photography software, or

2. Download and use the Adobe DNG Converter App to convert your raw files to DNG raw, then import to Lightroom.

https://helpx.adobe.com/photoshop/using/adobe-dng-converter.html

[CRSRIWAKA]

Thankyou very much. I have updated and downloaded the dng converter and used.