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CRSRIWAKA
Participant
September 21, 2019
Answered

Lightroom 6.3 won't accept New TG6 camera RAW files nor can I get the updates to connect

Two problems but related

I have LR6.3 and the Olympus TG6 RAWfiles aren't recognised. I have tried to update and get a "can't connect check internet" notice. Obviously I was on the internet so that wasn't the problem.

Thanks for any help.

 

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Rob_Cullen
Rob_CullenCorrect answer
Community Expert
September 21, 2019

Even downloading the 6.14 installer will NOT help you. (but it is better than 6.3!)

[v6 in the link given above is for v6.14]

The raw files from the TG6 require Lightroom Version 8.3 which is only available by the Photography plan subscription.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

You can either-

1. Subscribe to the Photography plan (US$9.99/m) for the best combination of photography software, or

2. Download and use the Adobe DNG Converter App to convert your raw files to DNG raw, then import to Lightroom.

https://helpx.adobe.com/photoshop/using/adobe-dng-converter.html

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .
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3 replies

Rob_Cullen
Community Expert
Rob_CullenCommunity ExpertCorrect answer
Community Expert
September 21, 2019

Even downloading the 6.14 installer will NOT help you. (but it is better than 6.3!)

[v6 in the link given above is for v6.14]

The raw files from the TG6 require Lightroom Version 8.3 which is only available by the Photography plan subscription.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

You can either-

1. Subscribe to the Photography plan (US$9.99/m) for the best combination of photography software, or

2. Download and use the Adobe DNG Converter App to convert your raw files to DNG raw, then import to Lightroom.

https://helpx.adobe.com/photoshop/using/adobe-dng-converter.html

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Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .
    CRSRIWAKAAuthor
    Participant
    September 21, 2019
    Thankyou very much. I have updated and downloaded the dng converter and used.
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    assause
    Community Expert
    assauseCommunity Expert
    Community Expert
    September 21, 2019

    Download installer, and install again.

    (included last version 6.14)

    https://helpx.adobe.com/download-install/kb/creative-cloud-previous-version-apps-download.html

     

     

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