Participant

Question

Lightroom Sony A7II ARW files unsupported

Forum|Forum|8 years ago
March 27, 2017
8 replies
15991 views

Greetings!

I am using Creative Cloud Lightroom version: 5.7.1 [994254] on PC Win10 Pro Anniv. I just upgraded from Sony a6000 to a7II. All worked well with the a6000. Now, when I attempt to import uncompressed .arw files from the a7II, I receive this message:

"The file appears to be unsupported or damaged."

I tried several different files in various locations, and attain the same result. I am able to view the images in camera, with Windows Photos app, Adobe Camera Raw v9.9, and Photoshop CC. So, I suspect some issue between Lightroom and the a7II's .arw files, as I can successfully import .jpg files from the a7II. Additionally, I am still able to import .awr files taken with the a6000.

I attempted to update Lightroom, but it says it is up to date. Camera software version is 3.30

I welcome any insight and assistance.

Thanks!

This topic has been closed for replies.

J

johns14699964

Participant

SOLVED

I just bought an a7 m2 and had the same issue in LR 5.7.1. When I imported I got the "!" attached to the images and was unable to edit them. It was doing it to my JPEGs too as I set saving RAW+JPEG. I imported the same files into Capture One Pro v.10 without any issues.

The problem was fixed when I set the a7 to save RAW files Compressed. For whatever reason the higher quality uncompressed is not supported in Lightroom 5.7.1.

R

renatak48539323

Participant

I have this same .

Lightoom 5.7.1 version 64 bit dont reed ARw file from sony a7m2..the file appears to be unsopported or dameged

camera raw

JP Hess

Inspiring

renatak48539323 wrote
I have this same .
Lightoom 5.7.1 version 64 bit dont reed ARw file from sony a7m2..the file appears to be unsopported or dameged
camera raw

Unfortunately, there is no way for you to have Lightroom 5.7.1 open the ARW files From that camera. That model was not supported until Lightroom 6.1.1. If your choice is not to purchase Lightroom 6 or subscribe to Lightroom Classic CC, then the other option would be to download the free DNG converter and convert your raw files to the DNG format. Those files could then be opened with a Lightroom 5.7.1.

J

jasonp67391950

Participant

I have the same problem but cant view in Windows Photos app either, at least not the ARW files.

F. McLion

Community Expert

For Windows Photo, you may need to install this driver: Sony RAW Driver Download | SONY

For LR, please tell us your exact version of Lightroom.

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dannyf56358350Author

Participant

Greetings All,

Thanks for your help. As it turns out, my system is on 32bit due to some legacy software I was running. Sound like if I bump up to 64bit, my issue will disappear. I'll let you know how I fair.

Thanks again!

dannyf56358350Author

Participant

Hi and thanks for your responses.

Unless Sony mislabeled the camera at the factory, and given that the a7RII and a7S are substantially more expensive, I can asure you I have an a7II.

I pay a monthly subscription for the Creative Cloud Photography plan including Lightroom CC and Photoshop CC. When I click Help/System Info for Photoshop, I get:

Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099 x32

No problems viewing .arw files from the a7II there. When I click Help/System Info for Lightroom, I get:

Lightroom version: 5.7.1 [994254]

License type: Creative Cloud

In Lightroom, when I click Help/Check for Updates, it says it is up to date. When I go the the Creative Cloud desktop app, Photoshop is listed in the Latest Versions category under the Apps tab, but Lightroom is listed in the Previous Versions category under the Apps tab. I have tried to update Lightroom from the Creative Cloud app as well, and it says it is up to date.

The Creative Cloud desktop app is on version 3.9.1.335 dated 10.28.2016. I notice that version 3.9.5.353 dated 12.14.2016 is available, but it doesn't seem to want to update to this version.

So, I it seems I'm not on the latest Lightroom version, but I am unable to update it. Maybe I need to uninstall and start over? How do I get to version Lightroom CC 2015.9??

dj_paige

Legend

You do not have the most current version of Lightroom, regardless of what Help/Check for Updates says.

If you have a 64bit operating system, you can download and install Lightroom CC 2015.9 from this link: Download Photoshop Lightroom

You must first download and install the Application Installer, then download and install Lightroom 6.9/Lightroom CC 2015.9.

If you have a 32bit operating system, you cannot install any newer version of Lightroom than your current 5.7.1.

JoeKostoss

Community Expert

You have either Lightroom Creative Cloud or Lightroom 5.7.1; they are different, so which do you really have?

The message you are getting indicates that the camera is not supported by your version of Lightroom. The Sony A7 II is supported by LR 5.7.1 as seen in this link: Cameras supported by Camera Raw so you should not be getting that message.

Exactly which version of Lightroom do you have?

Also exactly which camera do you have. If you have the A7R II or the A7S II, then you need to upgrade to a newer version of Lightroom

F. McLion

Community Expert

btw.: If you have a CC subscription, why are you using the old LR5 and not the latest LR CC 2015.9?

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F. McLion

Community Expert

Are you sure you are on 5.7.1 and it is A7II?

The A7II is supported starting 5.7.1: Cameras supported by Camera Raw

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