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philadawson
Participant
August 14, 2019
Question

LR Camera no colour P20 pro

  • August 14, 2019
  • 10 replies
  • 1484 views

Yesterday I updated my Huawei P20 Pro and since then the LR Camera app seems to have an issue.

The rear camera has no colour to the images - I've checked the filters, profiles, file format, etc, but all are correct and nothing seems to make a difference. The app is treating it as if it is a colour image, but there the image is either black and white or, in raw(DNG), black and magenta.

I can switch to the front camera and that is in colour and seems normal. Also, the native camera app seems fine too.

There was a LR update today which I hoped would fix things, but it's still the same.

Has anyone experienced this? Anyone know of a fix?

Thanks

    This topic has been closed for replies.

    10 replies

    isoumitrag
    isoumitrag
    Participant
    August 12, 2020

    Hi Guys, 

    I downloaded Lr few days back and i am facing the same eaxact problem. Any solution Team Adobe ? Smaple Image

     

    Detail

    Lr Android: 5.3.1
    EMUI: 10

    Model: CLT-AL00

    P
    philadawsonAuthor
    Participant
    December 10, 2019

    *insert alarm sound here*

    Attention all! My LR camera is back in working colour!

     

    I'm not sure we have raw file support (I can't seem where to turn it on anymore), but at least this is progress. 

    😘

    A
    Anonymous
    December 10, 2019

    Confirmed. It is working on Lightroom 5.1, but cannot find a setting for RAW or JPG though. This really took a long time but at least we are moving forward again!

      michaels21399075
      michaels21399075
      Participant
      December 10, 2019

      That's right. Camera is working, many thanks. 🙂

      RAW support is missing, now.

      B
      Boparob
      Participant
      December 3, 2019

      Firstly thank God it's my P20 phone and not my brain. So simple solution, Adobe, talk to Huawei and find out how to code so the app uses only the colour camera. 

      DanielsY
      DanielsY
      Participant
      November 24, 2019

      I'm using Huawei P20 Pro. November 24, 2019. Still no fix. Rear camera is previewing all photos B/W, after capturing DNG, appears to have a violet tint. No filters applied. NONE is selected in color profiles. 

       

      No clue how to fix this. 

       

      Need support. 

      A
      Anonymous
      November 5, 2019

      Hi all,

      I can confirm exactly the same behaviour with the P20 Pro on EMUI 9.1. Lightroom App is Version 5.0, Nov 3, 2019. This is using Pro or Auto Mode, and either DNG or Jpeg. Front camera works in color, but that is n ot the point here. App is unusable at this point in time.

        I
        intelligent_dynamism5C37
        Participant
        October 24, 2019

        Same issue with my P20 Pro. Had I known this when answering the long survey, it would've been a priority. 

        Come on, Adobe... Let's get this resolved. 

        michaels21399075
        michaels21399075
        Participant
        November 4, 2019

        Same problem here since three months. (P20 pro)

        R
        romantic_Eclipse5D19
        Participant
        October 14, 2019

        Hi guys I have the same problem

        Front camera works back camera isn't working hope Adobe release an update soon 

        M
        mmlux
        Participating Frequently
        October 5, 2019

        I have the same issue with Huawei 20 pro

        CayDee
        CayDee
        Participant
        September 25, 2019

        Bunp. 

         

        Hey, also have the same problem after the last update. Only BW on the camera and color on the selfie camera. Any news of what the problem is or if it will be fixed? 

        MrPaawlo
        MrPaawlo
        Participant
        August 18, 2019

        Hello everyone!

        I have the same problem as @philadawson. On the back of Huawei P20 Pro are installed three lenses - 40 MP (color), 20 MP (monochrome only) and 8 MP (tele). I guess that LR do not cooperate with the first one. Frontal camera works well. When I'd switch to another app problem does not occur.

        The last color photo was taken 27.07, next one, which I've made on 10.08, was B&W only. I noticed that new Lightroom version (v. 4.4) was released on 12.08.

        Adobe Support gave me a tip to reinstall app, but it didn't help.

        Best Regards

        Paweł

          Akash Sharma
          Akash Sharma
          Legend
          August 20, 2019

          Hi Pawel and Philadawson,

          Sorry that the Huawei P20 Pro is no longer showing colors for images captured via the rear camera after a recent device update.

          I am trying to reproduce this issue and checking with our Engineering team regarding the same.

          Thanks,

          Akash

          Just a reminder, the Adobe Forums are transitioning to a new community experience soon. New threads and replies posts to the forums between August 22nd and September 9th will likely be lost, but we’re here to help.

          P
          philadawsonAuthor
          Participant
          November 5, 2019

          Hi Akash, 

           

          Any update on this? We've been without a functional camera for 4 months now.... 

           

          Cheers,

          Phil 

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