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chrisg52811116
chrisg52811116
Participating Frequently
September 10, 2017
Question

Camera raw files and canon 6D mark II

  • September 10, 2017
  • 2 replies
  • 3984 views

Hi

I have recently purchased the canon 6D mark II but now find that I cannot preview the image files when trying to open in PScc, instead all I can see is the windows Raw icon . I have uploaded the camera raw file to 9.12 which is supposed to support the new canon model but this hasn't made any difference (Lightroom appears to be working fine). I note that others have had similar problems with PSE and earlier versions of PS and the suggested fix appears to be to convert the files to DNG. I really dont want to do this every time I add new images to PS. Have I missed something or are we still waiting for an upgrade from Adobe or what?

    This topic has been closed for replies.

    2 replies

    John Waller
    John Waller
    Community Expert
    September 10, 2017

    If you've definitely got 9.12 installed and you've definitely confirmed that via Help > About Plug-Ins > Camera Raw, can you actually open 6D Mark II Raw files in Photoshop?

    chrisg52811116
    chrisg52811116Author
    Participating Frequently
    September 10, 2017

    Hi John

    Yes, Photoshop will actually open a file. The problem is that I cannot see which image it is that I am opening. So, in photoshop I go file, open and then navigate to the file that contains the photos that I want to edit. All the images are listed in the folder but when I change the view to medium-sized or large icons to display thumbnails of the images I just get the raw icon (blue mountain inside a blue frame). For images taken with older cameras there is no problem seeing the image thumbnails.

    Cheers

    Chris

    John Waller
    John Waller
    Community Expert
    September 10, 2017

    The 6D Mark II was first supported by 9.12.

    Sounds like you have not installed the Camera Raw 9.12 update correctly.

    In Photoshop, click Help > About Plug-Ins > Camera Raw to confirm which version you've got installed.

    chrisg52811116
    chrisg52811116Author
    Participating Frequently
    September 10, 2017

    Thanks, already checked the camera raw version that photoshop is using and it appears to be correct.

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