OpenGL Disabled

Report · May 29, 2017

Every time I attempt to open a Wavefront .OBJ file, Photoshop throws the following error: "Could not complete your request because 3D functionality is currently disabled due to OpenGL being disabled". I've checked the Performance preferences, and can confirm that the graphics card (A GTX 1070) is in use (Though this is a setting that continues to disable itself periodically - a bug that's gone unresolved for years now across multiple platforms. Thanks, CC). I've tried toggling on and off OpenCL and changing the Drawing Mode and I've also tried uninstalling my third-party plugins. My display driver is up to date, as is Photoshop itself. Rebooting the computer does not help.

System Info:

Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967 x64

Number of Launches: 254

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:15, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 6

Logical processor count: 12

Processor speed: 3400 MHz

Built-in memory: 32668 MB

Free memory: 14184 MB

Memory available to Photoshop: 29451 MB

Memory used by Photoshop: 58 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Disabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=1920, bottom=1080, right=3840

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=8192

glgpu[0].GLName="NVIDIA GeForce GTX 1070"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="22.21.13.8233"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="GeForce GTX 1070/PCIe/SSE2"

glgpu[0].GLRendererID=7041

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7209bde3180ef5f7\nvldumd.dll"

glgpu[0].GLDriverDate="20170517000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=8192

clgpu[0].CLName="GeForce GTX 1070"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="382.33"

clgpu[0].CLBandwidth=1.90508e+11

clgpu[0].CLCompute=2553.23

License Type: Subscription

Serial number: 90970445444079389328

GUIDBucket:

bucket: 26

test: control

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

Temporary file path: C:\Users\Pegasus\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

D:\, 3.64T, 2.08T free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2017/01/26-01:10:02 79.579975 79.579975

AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146

AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0

AdobeOwl.dll Adobe Owl 5.2.11

AdobePDFL.dll PDFL 2016/08/10-16:53:20 79.195992 79.195992

AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263

AdobeSVGAGM.dll AdobeSVGAGM 79.579975 79.579975

AdobeXMP.dll Adobe XMP Core 2016/09/14-01:09:01 79.159824 79.159824

AdobeXMPFiles.dll Adobe XMP Files 2016/09/14-01:09:01 79.159824 79.159824

AdobeXMPScript.dll Adobe XMP Script 2016/09/14-01:09:01 79.159824 79.159824

adobe_caps.dll Adobe CAPS 10,0,0,6

AGM.dll AGM 2017/01/26-01:10:02 79.579975 79.579975

ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1

AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279

amtlib.dll AMTLib (64 Bit) 10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7) 1.000000

ARE.dll ARE 2017/01/26-01:10:02 79.579975 79.579975

AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390

AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390

Bib.dll BIB 2017/01/26-01:10:02 79.579975 79.579975

BIBUtils.dll BIBUtils 2017/01/26-01:10:02 79.579975 79.579975

boost_date_time.dll photoshopdva 10.0.0

boost_signals.dll photoshopdva 10.0.0

boost_system.dll photoshopdva 10.0.0

boost_threads.dll photoshopdva 10.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2017/01/26-01:10:02 79.579975 79.579975

dnssd.dll Bonjour 3,0,0,2

dvaaudiodevice.dll photoshopdva 10.0.0

dvacore.dll photoshopdva 10.0.0

dvacrashhandler.dll Adobe Audition CC 2017 10.0.0

dvamarshal.dll photoshopdva 10.0.0

dvamediatypes.dll photoshopdva 10.0.0

dvametadata.dll photoshopdva 10.0.0

dvametadataapi.dll photoshopdva 10.0.0

dvametadataui.dll photoshopdva 10.0.0

dvaplayer.dll photoshopdva 10.0.0

dvatransport.dll photoshopdva 10.0.0

dvaui.dll photoshopdva 10.0.0

dvaunittesting.dll photoshopdva 10.0.0

dynamiclink.dll photoshopdva 10.0.0

ExtendScript.dll ExtendScript 2016/12/13-13:10:33 80.1089815 80.1089815

icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

igestep30.dll IGES Reader 9.3.0.113

imslib.dll IMSLib DLL 10.0.0.11

JP2KLib.dll JP2KLib 2017/04/05-14:24:38 79.266006 79.266006

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

LogSession.dll LogSession 7.4.1.60.45263

mediacoreif.dll photoshopdva 10.0.0

MPS.dll MPS 2016/09/14-15:20:26 79.577269 79.577269

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC 2017 18.1.1

Plugin.dll Adobe Photoshop CC 2017 18.1.1

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 7.0.0

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 7.0.0.67

PSArt.dll Adobe Photoshop CC 2017 18.1.1

PSViews.dll Adobe Photoshop CC 2017 18.1.1

SCCore.dll ScCore 2016/12/13-13:10:33 80.1089815 80.1089815

SVGRE.dll SVGRE 79.579975 79.579975

svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

VulcanControl.dll Vulcan Application Control Library 5.3.0.16

VulcanMessage5.dll Vulcan Message Library 5.3.0.16

WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

Accented Edges 18.1.1 - from the file “Filter Gallery.8bf”

Adaptive Wide Angle 18.1.1 - from the file “Adaptive Wide Angle.8bf”

Angled Strokes 18.1.1 - from the file “Filter Gallery.8bf”

Average 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Average.8bf”

Bas Relief 18.1.1 - from the file “Filter Gallery.8bf”

BMP 18.1.1 - from the file “Standard MultiPlugin.8bf”

Camera Raw 9.10.1 - from the file “Camera Raw.8bi”

Camera Raw Filter 9.10.1 - from the file “Camera Raw.8bi”

Chalk && Charcoal 18.1.1 - from the file “Filter Gallery.8bf”

Charcoal 18.1.1 - from the file “Filter Gallery.8bf”

Chrome 18.1.1 - from the file “Filter Gallery.8bf”

Cineon 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Cineon.8bi”

Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds.8bf”

Collada 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

Color Halftone 18.1.1 - from the file “Standard MultiPlugin.8bf”

Colored Pencil 18.1.1 - from the file “Filter Gallery.8bf”

CompuServe GIF 18.1.1 - from the file “Standard MultiPlugin.8bf”

Conté Crayon 18.1.1 - from the file “Filter Gallery.8bf”

Craquelure 18.1.1 - from the file “Filter Gallery.8bf”

Crop and Straighten Photos 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “CropPhotosAuto.8li”

Crop and Straighten Photos Filter 18.1.1 - from the file “Standard MultiPlugin.8bf”

Crosshatch 18.1.1 - from the file “Filter Gallery.8bf”

Crystallize 18.1.1 - from the file “Standard MultiPlugin.8bf”

Cutout 18.1.1 - from the file “Filter Gallery.8bf”

Dark Strokes 18.1.1 - from the file “Filter Gallery.8bf”

De-Interlace 18.1.1 - from the file “Standard MultiPlugin.8bf”

Dicom 18.1.1 - from the file “Dicom.8bi”

Difference Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds.8bf”

Diffuse Glow 18.1.1 - from the file “Filter Gallery.8bf”

Displace 18.1.1 - from the file “Standard MultiPlugin.8bf”

Dry Brush 18.1.1 - from the file “Filter Gallery.8bf”

Eazel Acquire 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “EazelAcquire.8ba”

Entropy 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

Export Color Lookup Tables 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT.8be”

Extrude 18.1.1 - from the file “Standard MultiPlugin.8bf”

FastCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “FastCore.8bx”

Fibers 18.1.1 - from the file “Standard MultiPlugin.8bf”

Film Grain 18.1.1 - from the file “Filter Gallery.8bf”

Filter Gallery 18.1.1 - from the file “Filter Gallery.8bf”

Flash 3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

Fresco 18.1.1 - from the file “Filter Gallery.8bf”

Glass 18.1.1 - from the file “Filter Gallery.8bf”

Glowing Edges 18.1.1 - from the file “Filter Gallery.8bf”

Google Earth 4 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

Grain 18.1.1 - from the file “Filter Gallery.8bf”

Graphic Pen 18.1.1 - from the file “Filter Gallery.8bf”

Halftone Pattern 18.1.1 - from the file “Filter Gallery.8bf”

HDRMergeUI 18.1.1 - from the file “HDRMergeUI.8bf”

HSB/HSL 18.1.1 - from the file “Standard MultiPlugin.8bf”

IFF Format 18.1.1 - from the file “Standard MultiPlugin.8bf”

IGES 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

Ink Outlines 18.1.1 - from the file “Filter Gallery.8bf”

JPEG 2000 18.1.1 - from the file “JPEG2000.8bi”

Kurtosis 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

Lens Blur 18.1.1 - from the file “Lens Blur.8bf”

Lens Correction 18.1.1 - from the file “Lens Correction.8bf”

Lens Flare 18.1.1 - from the file “Standard MultiPlugin.8bf”

Liquify 18.1.1 - from the file “Liquify.8bf”

Matlab Operation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort.8bf”

Maximum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

Mean 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

Measurement Core 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MeasurementCore.8me”

Median 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

Mezzotint 18.1.1 - from the file “Standard MultiPlugin.8bf”

Minimum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

MMXCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MMXCore.8bx”

Mosaic Tiles 18.1.1 - from the file “Filter Gallery.8bf”

Multiprocessor Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MultiProcessor Support.8bx”

Neon Glow 18.1.1 - from the file “Filter Gallery.8bf”

Note Paper 18.1.1 - from the file “Filter Gallery.8bf”

NTSC Colors 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “NTSC Colors.8bf”

Ocean Ripple 18.1.1 - from the file “Filter Gallery.8bf”

OpenEXR 18.1.1 - from the file “Standard MultiPlugin.8bf”

Paint Daubs 18.1.1 - from the file “Filter Gallery.8bf”

Palette Knife 18.1.1 - from the file “Filter Gallery.8bf”

Patchwork 18.1.1 - from the file “Filter Gallery.8bf”

Paths to Illustrator 18.1.1 - from the file “Standard MultiPlugin.8bf”

PCX 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PCX.8bi”

Photocopy 18.1.1 - from the file “Filter Gallery.8bf”

Photoshop 3D Engine 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Photoshop3DEngine.8bi”

Photoshop Touch 14.0 - from the file “PSDX.8bi”

Picture Package Filter 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort.8bf”

Pinch 18.1.1 - from the file “Standard MultiPlugin.8bf”

Pixar 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Pixar.8bi”

Plaster 18.1.1 - from the file “Filter Gallery.8bf”

Plastic Wrap 18.1.1 - from the file “Filter Gallery.8bf”

PLY 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

PNG 18.1.1 - from the file “Standard MultiPlugin.8bf”

Pointillize 18.1.1 - from the file “Standard MultiPlugin.8bf”

Polar Coordinates 18.1.1 - from the file “Standard MultiPlugin.8bf”

Portable Bit Map 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PBM.8bi”

Poster Edges 18.1.1 - from the file “Filter Gallery.8bf”

PRC 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

Radial Blur 18.1.1 - from the file “Standard MultiPlugin.8bf”

Radiance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Radiance.8bi”

Range 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT.8be”

Reticulation 18.1.1 - from the file “Filter Gallery.8bf”

Ripple 18.1.1 - from the file “Standard MultiPlugin.8bf”

Rough Pastels 18.1.1 - from the file “Filter Gallery.8bf”

Save for Web 18.1.1 - from the file “Save for Web.8be”

ScriptingSupport 18.1.1 - from the file “ScriptingSupport.8li”

Shake Reduction 18.1.1 - from the file “Shake Reduction.8bf”

Shear 18.1.1 - from the file “Standard MultiPlugin.8bf”

Skewness 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

Smart Blur 18.1.1 - from the file “Standard MultiPlugin.8bf”

Smudge Stick 18.1.1 - from the file “Filter Gallery.8bf”

Solarize 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Solarize.8bf”

Spaces 18.1.1 - from the file “Spaces.8li”

Spatter 18.1.1 - from the file “Filter Gallery.8bf”

Spherize 18.1.1 - from the file “Standard MultiPlugin.8bf”

Sponge 18.1.1 - from the file “Filter Gallery.8bf”

Sprayed Strokes 18.1.1 - from the file “Filter Gallery.8bf”

Stained Glass 18.1.1 - from the file “Filter Gallery.8bf”

Stamp 18.1.1 - from the file “Filter Gallery.8bf”

Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

Sumi-e 18.1.1 - from the file “Filter Gallery.8bf”

Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

Targa 18.1.1 - from the file “Standard MultiPlugin.8bf”

Texturizer 18.1.1 - from the file “Filter Gallery.8bf”

Tiles 18.1.1 - from the file “Standard MultiPlugin.8bf”

Torn Edges 18.1.1 - from the file “Filter Gallery.8bf”

Twirl 18.1.1 - from the file “Standard MultiPlugin.8bf”

U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

Underpainting 18.1.1 - from the file “Filter Gallery.8bf”

Vanishing Point 18.1.1 - from the file “VanishingPoint.8bf”

Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”

Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

Water Paper 18.1.1 - from the file “Filter Gallery.8bf”

Watercolor 18.1.1 - from the file “Filter Gallery.8bf”

Wave 18.1.1 - from the file “Standard MultiPlugin.8bf”

Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”

WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport.8li”

Wind 18.1.1 - from the file “Standard MultiPlugin.8bf”

Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP.8bi”

ZigZag 18.1.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

D3D/DDS 8, 55, 0109, 1800 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\File Formats\dds64.8bi”

Intel® Texture Works 1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\File Formats\IntelTextureWorks.8bi”

Lazy Nezumi Pro 17.3.25.1950 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\MouseHookPro64.8li”

NormalMapFilter 8.55.0109.1800 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\Filters\NormalMapFilter64.8bf”

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.inapp.purchase 2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

Recent Files 1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

Libraries 2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

New Document 1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html”

Start 1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

com.adobe.experimentation.extension 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Device Preview 1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

com.adobe.preview.loader 1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

Installed TWAIN devices: NONE

Report · May 29, 2017

davescm is our 3D guy and I know he also uses Blender. I have never used obj files and when I looked for a sample to test, I could only find a bunch of numbers.

I have a GTX970 with the same driver, so if you can share, or point to, a file we can test with? Otherwise Dave might be able to help with the workflow.

Good luck.

Report · May 29, 2017

Hi

Forget the importing for the moment, can you use 3D purely within Photoshop or do you get a similar error.

Open a new document with a single layer and go to menu 3D - New Mesh from Layer - Mesh Preset and pick one of the mesh objects.

What happens?

Dave

Report · May 29, 2017

Trevor.Dennis Yes, at its core an OBJ file is merely a coordinate system that lists all of the individual vertices that comprise a 3D mesh as well as their positions within the 3D space and their relationships with other vertices to form faces. If you open an OBJ file, it will appear as a series of numbers such as this. I could upload a sample OBJ file if you want, but this problem affects literally every OBJ file I attempt to use, even simple primitives.

davescm This appears to have actually resolved the problem, for now at least. When I tried to open the cube Mesh Preset, Photoshop successfully transitioned to the 3D workspace and placed a cube down. At this point, I was able open my OBJ file using the New 3D Layer from File option (Which previously did nothing whatsoever after taking a second to process; it wouldn't even give me an error message). It appears that File->Open now works properly too.

I'm going to call this tentatively resolved for now. I'll follow up if this error recurs.

Report · May 29, 2017

Good news - shout out if it breaks again.

Dave

Report · Jun 29, 2017

Hi Dave (davescm )

Can you help with a related issue?

I use an Wacom Intuos Pro (Large) and Photoshop cc2017 on a new Lenovo laptop with AMD Radeon R5 M430 graphics card..

The Photoshop 'Rotate' tool worked fine until recently. But now when I try, a message pops up "Could not complete your request because it only works with OpenGL enabled document windows"

I tried enabling OpenGL in PS edit>preferences>performance, but the 'Use Graphics Processor' part is greyed out. (See screen shot.)

Any idea what the issue may be?

Thanks Dave

Report · Jun 30, 2017

That screenshot suggests that your GPU is not being detected.

When something worked previously then stopped I would look at what has changed. Was there an update to Photoshop or was there an update to your graphics driver.

Start with the graphics driver - make a note of the version you have now and check AMD for a graphics driver update. Try the latest and if that does not work try the version before the one you have now.

If none of the above work , go to Photoshop - Help - System info and click on Copy. Paste the info into a forum post.

Dave

Report · Jun 30, 2017

Thanks Dave. That's very helpful.

But guess what? The Photoshop rotate tool now works, because something strange occurred.

I have two big monitors connected to the laptop through an ASUS docking station. (screens 2 &3.) They work like one big screen. (The Photoshop rotate tool wouldn't work on either.)

But here's where it gets weird: I unplugged the laptop from the docking station and used it to watch Netflix via HDMI cable on an LCD TV screen. Then afterwards I plugged it back into the docking station. The moment I did that, the laptop screen display (screen #1) suddenly changed to look the same as the right-hand big monitor, and the rotate tool now works in PS on both big screens. Even the advanced settings in the preferences panel are accessible now. (See screen shot.) I have no idea how this happened, but it works.

Any idea why? (It may have something to do with the display settings.)

Anyway, hope it keeps working!

Report · Jun 30, 2017

Update for Dave... I just closed the laptop to get the resolution showing up correctly on the big screens, and the Rotate tool is no longer working... Sigh!

Report · Jun 30, 2017

Just a thought based on your last post.

Photoshop will happily work with multiple screens ( I have three here ). However it does have problems with multiple graphics cards, and sometimes to get Photoshop to work correctly one must be disabled - see item 7 in the link below.

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Is there any chance that you are trying to use two GPUs. Sometimes a motherboard contains a graphics drivers separate to the main card. Printing your system info (Photoshop > Help >System Info > Copy) may show this.

Dave

Report · Jun 30, 2017

Good point Dave re disabling a card.

I know I have two cards, and two 'virtual' cards. (See screen shot.) But I've also now found that if I disconnect the laptop from the big screens, and work exclusively on the laptop itself, the rotate tool works OK on the laptop screen. So that might give you a different insight? (Is it a 'display settings' issue?)

But I'll still look into your suggestion and leave a note here on what I discover, and if it works.

Thanks again, much appreciated.

Report · May 29, 2017

Will do, thanks for the help.

OpenGL Disabled

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