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pantless
Participating Frequently
April 21, 2010
Answered

Wacom tablet not servicing whole screen (Win 7)

  • April 21, 2010
  • 19 replies
  • 159553 views

After making the move to Windows 7 a few months ago everything went fine regarding my tablet. Then a month later the driver died, i installed a newer version of the tablet for W7 and since then ive been having nightmares regarding the touch functionality of the tablet.

As of a week or two ago, the pen functionality has started dieing too. Im almost certain that what ever problems im having is not related to the tablet itself but my machine.

When photoshop is not the active window, my pen can control the cursor to any position on the screen, however once photoshop is the active window, i can only control the upper left corner of the monitor. Ive tested it on a few apps and the same is happening on Fireworks, After Effects.

http://iaza.com/work/100421C/186136.jpg << shows the area in which i can move to

I'm running Windows 7 Ultimate 32bit

I have the latest patch for Photoshop CS4 (11.0.1)

Have the latest patch for my tablet (5.2.1-6) - Bamboo Fun Pen & Touch

Is there some settings in photoshop that changes where the tablet controls and such or?

Thanks, (i hope this is in the right place )

      This topic has been closed for replies.
      Correct answer toxic_panic

      I just talked to Wacom Tech support.

      Using an Intuos 4, and Windows 7, I was having some problems with CS5.

      He told me that the drivers weren't completely installed.

      Here's what he told me to do.

      1. Open the Start Menu
      2. Open the Control Panel
      3. If in category view, click Hardware and Sound
      4. Under "Devices and Printers", click Device Manager
      5. After opening the Device Manager, go down to "Mice and Other Pointing Devices" and click the drop-down arrow
      6. If you see two "HID-Compliant Mouse" categories, click on both of them, and find the one that says "Wacom Virtual HD Driver" under 'Location'.
      7. Once you have found the correct device, click on the Driver tab, and click the Update Driver button
      8. Click on Browse My Computer for Driver Software
      9. Click Browse -> Computer -> Program Files -> Tablet // OR type in the box " C:\Program Files\Tablet " and make sure you have the "Include subfolders" option checked.
      10. Click Next
      11. And it should update itself.

      I hope this clears things up. If not, try calling the Wacom Tech Support.

      ~Kay

      19 replies

      T
      Tigg21004
      Inspiring
      November 11, 2012

      Was experiencing this issue as well in CS6 on Windows 7 x64

      I installed the drivers and uninstalled them countless times. I uninstalled and installed CS6 and none of this solved my problem.

      I ended up going to

      Start>All Programs>Bamboo>Bamboo Preference File Utility

      In the "Bamboo Preference File Utility" under "All User Preferences" I clicked "Remove" allowed it with administrative privilages when asked, then setup my tablet preferences again. and opened photoshop. This worked but only temperarily. i have to do it every time I open photoshop now, until some permanent fix is found

      D
      draw_all_day
      New Participant
      April 27, 2012

      Had same problem after upgrading to a newer PS version.  Go to Wacom and download the latest driver for your tablet.  Once you've done that and restart your computer, the stylus should work fine in PS.

      Trevor.Dennis
      Trevor.Dennis
      Community Expert
      February 13, 2012

      It looks like everyone is all fixed up, but when I first looked at the thread I had to think about the Precision Mode, and Display Toggle switches on the Intuos 4.  (Third and forth buttons from top )

      R
      Rainbowhite
      New Participant
      February 13, 2012

      I have the same problem, tried the solution, I only have one  HID-Compliant Mouse and when I try to update the driver manually, it just tells me that Windows thinks the driver si up to date, should I desinstall my tablet driver and download an older one to update it this way ?

      Chris Cox
      Chris Cox
      Brainiac
      February 14, 2012

      Are you trying to get the driver update from Microsoft (mistake) or Wacom (where you need to go)?

      T
      toxic_panicCorrect answer
      New Participant
      July 25, 2011

      I just talked to Wacom Tech support.

      Using an Intuos 4, and Windows 7, I was having some problems with CS5.

      He told me that the drivers weren't completely installed.

      Here's what he told me to do.

      1. Open the Start Menu
      2. Open the Control Panel
      3. If in category view, click Hardware and Sound
      4. Under "Devices and Printers", click Device Manager
      5. After opening the Device Manager, go down to "Mice and Other Pointing Devices" and click the drop-down arrow
      6. If you see two "HID-Compliant Mouse" categories, click on both of them, and find the one that says "Wacom Virtual HD Driver" under 'Location'.
      7. Once you have found the correct device, click on the Driver tab, and click the Update Driver button
      8. Click on Browse My Computer for Driver Software
      9. Click Browse -> Computer -> Program Files -> Tablet // OR type in the box " C:\Program Files\Tablet " and make sure you have the "Include subfolders" option checked.
      10. Click Next
      11. And it should update itself.

      I hope this clears things up. If not, try calling the Wacom Tech Support.

      ~Kay

      D
      David Green
      New Participant
      October 2, 2011

      This solution has just solved my problem.

      I am surprised that installing an updated driver did not complete these steps, which is a little disappointing, and I was getting concerned that me recently purchased Intuos 4 tablet was not going to do the job properly.

      Thanks for the solution post toxic_panic.

      T
      tiredofwaiting-bCboMK
      New Participant
      February 7, 2011

      I recently bought a Bamboo Pen tablet and was having the same problem in Lightroom 3.3, cursor stuck in upper left quadrant.  But after reading some of the posts here, I did the following and it seems to have solved the problem.

      1.  Disconnect the tablet

      2.  Uninstall the driver (even tho I already had upgraded to the lasted version 5.2.4-5)

      3.  Restart the machine

      4.  Download and reinstall the driver, same one.

      5.  Reconnect the tablet.

      5.  Bingo, all fixed.  Makes no sense to me, but it's still working one day later.

      Windows 7 Pro 64 bit

      Good luck.

      L
      Locke_Hunter
      New Participant
      September 6, 2010

      I have this Wacom Graphire and, having recently upgraded to Windows 7 and having just got CS5, I now have this random problem.

      Yesterday, the tablet worked great. Today, suddenly it conforms to a laggy top corner of the screen, but only when I have Photoshop or Illustrator as the active window.

      I've followed the forums' many solutions; the only thing that seemed to work was reseting my tablet preferences, which killed my tablet hotkeys along with all of the adjustments but it undid the problem so that was fine... for about 5 minutes, then my tablet started acting sort of like a mouse and started to click instead of brush.I've had this problem before too, the old solution being that I had to open Photoshop with the tablet, not my mouse, or else it'd be confused. This isn't working now.

      So I'm really frustrated again. I'm about ready to sell this graphire, as drivers for it are a pain and no one else seems to have this model so solutions are infrequent.

      Outside of contacting Wacom, which I plan to do in the next few minutes, does anyone have any solutions for the odd screen problem AND why my graphire is acting up? What's so different between graphire, Intuos, Bamboo, etc??

      Windows 7, 32-bit

      Photoshop Extended CS5

      Wacom Graphire CTE630BT

      AustinWebmaster
      AustinWebmaster
      New Participant
      August 21, 2010

      I recently purchased the Intuos4 medium tablet and I am having a simlar problem  The cursor will not cover the entire screen.  It stops short of the bottom only when using Photoshop.  The tablet works fine with Dreamweaver.  I was NOT able to solve the problem by opening Wacom Tablet Properties, selecting Grip Pen, All applications and Mapping. I then clicked Default which set the Service Area to Full and the Tablet Area to Full.  Force Proportions is not checked.   Cursor is still stopping short of the bottom of the screen. I am running the most up-to-date Windows drivers for the Intuos 4. Downloaded them yesterday from Wacom download.

      Windows 7 Ultimate

      Photoshop CS5

      Intuos 4 Medium

      HP HD HDX Premium Series

      B
      BrianJPhotos
      New Participant
      July 30, 2010

      I tried all of the above and it still didn't work for me. So I uninstalled everything, cleaned out the reg, unplugged the tablet and restarted. Then I installed the drivers with no tablet attacted and then restarted again. Upon restart I plugged in my Bamboo Fun and BAM! It finally worked.

      Windows 7 64bit

      Adobe CS4 and LR3

      T
      Tess Monash
      Participating Frequently
      July 21, 2010

      Hey all,

      I had this problem too and rung Wacom tech support, who fixed the problem - this may not work for everyone, but it sure worked for me. I'm running a Windows 7 64-bit system with CS3 with an Intuous 2 tablet.

      From memory, these are the steps I took:

      First, remove all user preferences in the Tablet Preference File Utility.

      Then, in the control panel, uninstall the Wacom tablet driver, and any other programs related to the pen tablet (I had a few plug ins).

      Restart the computer.

      In the start menu search bar, search "wacom*.*" and delete any files that come up (unless you can tell they have nothing to do with the tablet).

      Search "tablet*.*" and do the same (when I searched just "tablet" a few things came up in the control panel, but the tech told me to ignore that)

      Search "wintab*.*" and do the same.

      Go to control panel and check that there are no more wacom thingies in there.

      Empty the recycle bin.

      Restart the computer and unplug the tablet.

      When you're up again, plug in the tablet (try another usb port if you can) and download the latest driver from the Wacom website.

      Restart the computer once more.

      Now, open Photoshop or whatever program and hopefully your mapping should be fine - mine was!

      Good luck, I hope this works for anyone who had a problem.

      F
      figadore
      New Participant
      July 28, 2010

      Thanks, I've had that problem for months.

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