Skip to main content
IY2589
IY2589
Participant
October 16, 2017
Answered

Adobe Premiere Pro 2017 could not find any capable video play modules.

  • October 16, 2017
  • 2 replies
  • 1782 views

Dear friends,

I recently tried to open my Adobe Premiere or any other video editing programme by Adobe and it does not start. Instead, I only get the error message "Adobe Premiere Pro could not find any capable video play modules. Please update your video drivers and start again."

I have a Desktop PC Win10 Gigabyte motherboard with Intel i7 7700K and Gigabyte Nvidia 1050Ti Video adapter. I have updated the NVidia drivers - does not help. I tried disabling the internal CPU graphics chip but that does not help either. I uninstalled K-Lite mega codec pack, ffdshow, Divex codecs - nothing changed. I used G-spot to unregister codecs, I used InstalledCodec.exe to disable codecs - nothing seems to work the problem out.

Apart from that Adobe Audition gives me an error (0xc000007b) The application was unable to start correctly."

I reinstalled all the C++ redistributable packages from 2012 to 2017 - that didn't help either.

Can anybody suggest how to cope with this situation?

Thank you in advance!

This topic has been closed for replies.
Correct answer IY2589

Dear All,

Thank you very much for your support. I managed to get Premiere working.

What I did was a combination:

1. Uninstalled K-lite Mega codec pack with Total Uninstall. I unregistered al the codecs also deleted some dll files.
2. Used the Adobe Unregister tool, as suggested by this topic Use the CC Cleaner Tool for installation issues
3. Installed again Adobe Premiere.

It was working.

Then added the missing codecs - xvid, H264 and Lagarith losless - no issues.

I am not sure what helped and solved the problem, but the result is that it is working again.

I suppose that the Adobe Clean tool was a major part of the solution, however, I do not entirely exclude the possibility that the K-Lite Megacodec Pack was intereferein also to some extend.

Thank you for your help and

Best regards,

Ivan K. Yanakiev

2 replies

A
Anonymous
October 19, 2017

Your problem is not codec related.

If you search for that error message (with quotes around it) on Google, then you will find lots of results. The most common solution is re-installing the graphics driver, as suggested by the error. In your case that also means updating the Intel driver. Or, since you disabled it remove all remnants of it with Display Driver Uninstaller (DDU).

Other solutions that I found were to clean the temporary files folder and to run Premiere as admin (right-click > run as admin).

IY2589
IY2589AuthorCorrect answer
Participant
October 19, 2017

Dear All,

Thank you very much for your support. I managed to get Premiere working.

What I did was a combination:

1. Uninstalled K-lite Mega codec pack with Total Uninstall. I unregistered al the codecs also deleted some dll files.
2. Used the Adobe Unregister tool, as suggested by this topic Use the CC Cleaner Tool for installation issues
3. Installed again Adobe Premiere.

It was working.

Then added the missing codecs - xvid, H264 and Lagarith losless - no issues.

I am not sure what helped and solved the problem, but the result is that it is working again.

I suppose that the Adobe Clean tool was a major part of the solution, however, I do not entirely exclude the possibility that the K-Lite Megacodec Pack was intereferein also to some extend.

Thank you for your help and

Best regards,

Ivan K. Yanakiev

A
Anonymous
October 20, 2017

Yes, the Adobe Clean tool is probably what fixed it. CCleaner empties the temporary files folder, so that is an important step too, as that folder is utilized by Adobe.

Be careful with uninstall tools. Those usually do more damage than they fix. Always use the uninstaller of a software product first.

E
excited_Genie16B8
Legend
October 17, 2017

I uninstalled K-Lite

Eeesh!  You might have to reinstall Windows.  We've had quite a few folks report that codec packs, and especially K-lite, messed up their system so badly that only a full system wipe and reinstall of Windows would get Premiere Pro working again.

I recommend Step 3i and 4d below.

Unofficial Premiere Pro Troubleshooting Guide

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices