Participant

Answered

Adobe Premiere Pro (CS4) Not Responding

Forum|Forum|13 years ago
September 19, 2012
2 replies
18922 views

My Adobe Premiere Pro CS4 keeps on crashing, giving me the message "Adobe Premiere Pro Not Responding." I've tried cutting, pasting, and relinking my clips, which isn’t working. I seem to be having trouble keeping other projects open as well. I've got plenty of space on my C drive, as well as the external drive that the project is on. (My Recovery drive has only 1.15 GB out of 14 GB free, but I heard it's normal for that to be full.)

I looked on another forum, which said the problem might also be electricity. I am in China right now so the voltage is different, but the program worked with my laptop and power cord for quite a while before it started quitting on me. (Also, I have tried opening Premier projects just working off the battery and they still crashed.)

Any suggestions?

This topic has been closed for replies.

Correct answer the_wine_snob

Disregarding that recovery drive, please give us the full specs. of you computer, including the other HDD's. The more detail, the better.

Then, list your Project/Sequence settings and your Source Footage.

Good luck,

Hunt

the_wine_snobCorrect answer

Inspiring

Disregarding that recovery drive, please give us the full specs. of you computer, including the other HDD's. The more detail, the better.

Then, list your Project/Sequence settings and your Source Footage.

Good luck,

Hunt

K

karunatanahashiAuthor

Participant

Here are the specs on my computer and project:

Model: Dell Studio XPS 16

Operating System: Windows 7 Professional (64-bit), Service Pack 1

Rating: 5.9

Processor: Intel (R) Core (TM) Duo CPU P8700 @2.53 GHz 2.53 GHz

RAM: 4 GB

C Drive: 215 GB free of 450 GB

My Passport 0740 USB device (on which my project files are located):

400 GB free of 465 GB

USB 3.0 compatible with USB 2.0

Video Files: 1920 x 1080 .MOV files taken with Canon 5D Mark 3

Data rate: 48787 kbps

Total bit rate: 50328 kbps

Frame rate: 23 frames per second

Audio bit rate: 1540 kbps

channels: two (stereo)

Audio sample rate: 48 kHz

As for details of the crash, it the screen simply goes gray and says (Not Responding).

If you need any more information, please let me know. Thanks again for your help.

Karuna

John T Smith

Community Expert

1st, CS4 and Win7 "sometimes" means you must right click the PPro (and Encore) icon and set the program to run in WinXP compatibility mode

2nd, have you installed any Adobe updates?

All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

For CS4 you must update the Roxio component http://forums.adobe.com/thread/400484

More on Encore and Roxio http://forums.adobe.com/thread/528582 or direct to

http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS

.

Also, right click the PPro/Encore icon and select Run as Administrator, which is NOT the same thing as running the computer with the Administrator account, and which fixes several "odd" problems... http://forums.adobe.com/thread/969395

.

Also, a general comment that Win7 64bit and only 4Gig of ram is barely giving any ram for program use... is there any way to increase the ram?