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totvj18067107
totvj18067107
Participant
January 20, 2017
Question

Apple Metal Mercury GPU not working after MacOS Sierra 10.12.2 update - video preview and export corrupt bad

  • January 20, 2017
  • 2 replies
  • 2514 views

Bought a new Mac with Sierra installed. Installed Premiere Pro CC 2017 and it worked. Then the update 10.12.2 update came December 13, 2016. It downloaded but I did not install update until this week. The moment I installed, my video previews, playback,  and export did not work when using Metal for GPU Acceleration. Videos looked like multiple frames and the image was cut in half with green and red pixels or black and white sometimes. The good news is Open CL takes care of this problem, but the bad news is Metal is not being used for acceleration. I thought the new update for Premiere Adobe pushed today would have fixed it but no. I have deleted video previews, cleaned the media cache, re-installed Premiere Pro CC 2017 and even tried older versions back to 2015.3. I talked to Apple and they suggested using time machine or internet recovery to get my system back to a stable version of OS to work with Premiere, but this computer is too new and even wiping the drive and re-installing may OS does not fix this problem. I have this issue on both my editing computers now, but luckily my older Mac Pro came with El Capitan, so I can use that for more intense projects.

I want to get Metal Acceleration working again, Adobe, are you looking into this error to fix in a future update? Will Premiere Pro support Metal GPU in Sierra going forward?

Mac Pro (Late 2013)

Processor: 2.7 GHz 12-Core Intel Xeon E5

Memory: 64 GB 1866 MHz DDR3

Start Up: Macintosh HD

GRAPHICS: AMD FirePro D700 6144 MB

    This topic has been closed for replies.

    2 replies

    S
    stanislavm62440838
    Known Participant
    January 20, 2017

    1) Switch your chosen Render Engine to Metal 2) Select the Program Monitor tab 3) Click the little wrench button 4) Scroll down and select "High Quality Playback" "

    totvj18067107
    totvj18067107Author
    Participant
    January 24, 2017

    The High Quality Playback setting did not work either. I've deleted media caches too, nothing works. I needed to start editing again so I backed up my files, completely erased my startup drive, downloaded  El Capitan os10.11.6 from Apple, and installed Adobe CC Manager for desktop and then downloaded all of the previous versions of Premiere Pro CC 2015.3 , Media Encoder, AE, etc. Playback, preview, and export all work flawlessly again. So this proves my point, my system is working fine. The problem is with Premiere and Media Encoder 2017 not working with Apple's latest security update in Sierra os10.12.2. Apple Metal became completely useless. The only solution was to roll back the the last stable os version available which was El Capitan os10.11.6, and the Apple Store confirmed this. I also did open a case with Adobe, to answer my questions posted here but they were not aware of anything being done to address this current issue.

    S
    stanislavm62440838
    Known Participant
    January 25, 2017

    Hi! Mac OS 10.12.3 (16D32) Premiere Pro CC 2017 11.0.2 MacBook Pro 2016/2017 - i7 2.9 PRO 460 Work Awesome.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 20, 2017

    This is an open forum with "some" Adobe staff participation, use the links below to make a report

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for feature requests or bug reports

    -or Feedback forum https://forums.adobe.com/community/creative_cloud/desktop-app/content

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