Canon AVCHD Files problem

Question

I shot a conference with a Canon XA10 which records in AVCHD format. I using PP 2018 and have read the many discussions regarding how to use these files. I have copied the entire "private" folder to my hard drive. I then go to the media browser and drill down to the \private\AVCHD\BDMV\stream\00000.MTS and select import. I get a message that the MTS file is conforming but upon completion of this process, I can not view the file. If I just double click on the individual MTS files in file explorer, the files play fine, but I can not get them to play in PP.

Harold

haroldt87811884 · Accepted Answer

I contacted Adobe support and it appears that I have a problem with myvideo card.Thanks for your help.HaroldOn Fri, Dec 15, 2017 at 11:58 AM, Jim_Simon <forums_noreply@adobe.com>

excited_Genie16B8 · Answer

You should see the media upon clicking on the Private folder in Media Browser. If you don't, click the little eyeball at the top of that window and change from File Directory to AVCHD.

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