Export recently stopped displaying settings panel ("video", "audio", ...).

Question

Starting a few weeks ago (after some Adobe-fed update of Premiere Pro CC) I no-longer see panel for reviewing and changing the export settings. So, in my screenshot below, the "Effects, Video, Audio, Multiplexer, Options, Publish" panel won't open. As a result, I'm stuck with the default settings from whatever format and preset I chose. Chosing different export formats or presets makes no difference. This problem is the same for me for both Premiere Pro CC v12.1 Kentos, and in Premiere Pro CC v13.0.1.

I can't find any settings (Edit > Preferences) that might explain this. And I can't find any hidden GUI interfaces that, say, twirl down the missing panels.

Any ideas?

Thanks!

ZenGeekDad · Accepted Answer

I tried again. This time I uninstalled everything in Creative Suite, expect the desktop Creative Cloud desktop app itself (see screenshot below), cold rebooted, tried to ran the Adobe cleaner at this URL:

Use the Creative Cloud Cleaner Tool to solve installation problems

Which did not seem to actually clean anything; it just had a DOS level crude menu for uninstalling, but everything was already uninstalled, so I just exited it, then cold rebooted yucks.

Then I redownloaded just PrP -- in this case 12.1, since it's the one I'd been using for the last project (not yet finished) and I don't want a migration to 13 to introduce any risks on 100 hours of work.

This time, the export options are back. Don't know why, really. Never really ran the cleaner. Maybe some of the different generation versions of the same Adobe apps, being installed at the same time (PrP 12.1 and 13 for example) was the cause?

Ann Bens · Answer

FAQ: How to reset (trash) preferences.

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