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ufoclub
Known Participant
October 30, 2014
Answered

Mac OSX, Startup Error with CC 2014 (CC works): Couldn't find any capable video play modules

  • October 30, 2014
  • 5 replies
  • 15238 views

I'm getting this on two different machines running different OSX versions with different graphics cards:

Adobe Premiere Pro Startup Error

Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.

My computers are:

iMAC / OS X 10.9.5 / AMD Radeon HD 6970M 2048 MB

MacBook Pro / OS X 10.10 / AMD Radeon HD 6750M 1024MB

Was in a chat with an Adobe tech person and they even remotely got on my computer and changed permissions on two Adobe folders and sub folders and it still didn't work. Adobe Premiere CC seems to work. But clients are all using CC 2004.

    This topic has been closed for replies.
    Correct answer Rameez_Khan

    Yes, our troubleshooting session was interrupted, I'll try again tomorrow. It's quite a mystery to me as to why it would effect two different systems (both Mac OSX).

    I am going to try to contact chat tomorrow morning.

    Oh... one other peculiar symptom on both computers: Premiere CC2014 takes almost 10-15 minutes to start up and reach that error message. It slows down when it starts to read through all the 64 bit plugins that come with it.


    Hi ufoclub,

    Try this:

    Go to the following locations:

    Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe

    Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

    Location 3: Documents > Adobe 


    In all the locations, rename the 'Adobe' folders to 'OldAdobe'

    Launch Premiere, accept the License Agreement and see if it works.

    Note: You will lose your customized workspaces and keyboard shortcuts.


    Thanks,

    Rameez

    5 replies

    A
    AudioEditor
    Inspiring
    December 25, 2015

    Does this amount to 30 or 40 changes? Anything with Adobe in front of it in all of those three locations?  I'm afraid I'll mess up something else if I change something that shouldn't be changed.

    U
    uneile
    Participant
    December 22, 2015

    Thanks a lot !

    It's WORK !!!! Youhouhouuuuch

    I search a solution since 1 month

    Cool.

      kreutzpm
      kreutzpm
      Participant
      December 5, 2015

      I am working with CC 2015 and have been getting the same error message. However RameezKhan I don't have an "Adobe" folder under ~/Library/Preferences/.

      I am running El Capitan

      Early 2011 Macbook Pro

      2.2 GHz Intel Core i7

      8 GB 1600 MHz DDR3

      AMD Radeon HD 6750M 1024 MB

      I've disabled automatic graphics switching. Can someone please help?

      Thanks,

      Phil

      Rameez_Khan
      Rameez_Khan
      Legend
      December 6, 2015

      Hi kreutzpm‌,

      Can you please post a screenshot of your User Library > Preferences folder?

      Additionally, make sure you're typing ~ before /Library/Preferences

      Thanks,

      Rameez

      S
      spragger1220
      Participant
      July 24, 2015

      I was having this problem on a 2013 iMAC and the first fix (renaming the main Adobe folders) seems to have worked, thanks!

      R
      roman705
      Participating Frequently
      October 19, 2015

      Hi, I was having this exact same problem, too, and the "renaming the folders" solution did the trick. I have a 2011 iMac.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      October 20, 2015

      Glad you're out of the woods, Roman.

      BTW, setting permissions for Adobe folders does the same bit of good that renaming folders does, and you get to keep all your prefs and settings. See this article: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)

      Thanks,

      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      October 30, 2014

      Hi UFOClub,

      Choose Apple Menu > System Preferences and click the Energy Saver icon to open the preference. Disable "Automatic Graphics Switching" by unchecking the checkbox. Reboot the computer.

      Did that help?

      Thanks,

      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      U
      ufoclubAuthor
      Known Participant
      October 31, 2014

      I had heard of this, but going to the energy saver window only reveals 3 check-able options:

      Put hard disks to sleep...

      Wake for network access

      Start up automatically after power failure

      U
      ufoclubAuthor
      Known Participant
      October 31, 2014

      I see that this option exists on the MacBook Pro (but not the iMac). I'll try it and report back

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