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balkrushnad29938582
balkrushnad29938582
Participant
June 5, 2019
Answered

Premier pro export video to whatsapp, no voice but background music plays in mobile

  • June 5, 2019
  • 4 replies
  • 15262 views

Hi, I am facing this issue of premier-pro video export for WhatsApp broadcast, I tried exporting composition to H.264 codec Audio setting AAC Preset : Match source High Bitrate but after exporting to WhatsApp device only video and background music is playing, but actual person voice go missing.. when i connect the headphone to mobile i can hear it in the headphone. but not able to hear it in a mobile speaker... I have checked it on 5-7 different devices.. but still, the same issue exists.

How to fix this issue, kindly need assistance.

This topic has been closed for replies.
Correct answer Rafael Mirras

Hi, thanks for the answer, but i think that my case is different. I´ve putting together an existent video and some mobile phone takes. I export the video and it seems alright. But when oppening it on whastapp web or on my phone, the audio is gone.
I´ve tried already the Fill Right With Left effect and the opposite, but nothing worked.
Some clues?
Thanks folks


Sorry folks. I found the problem is that for whatsapp it needs to be 2:30 short, and less than 16mb. Thanks

4 replies

S
speakercleaner
Participant
November 15, 2024

If you are experiencing a problem with your device, please click on the relevant icon below to resolve it. For moisture issues, click on the ‘Remove Moisture’ icon. For dust-related issues, click on the ‘Remove Dust’ icon. Once you click, the process will automatically start and handle the issue for you. visit the site thespeakercleaner

agnivesh
agnivesh
Participant
April 19, 2023

Hi
This has something to do with WhatsApp's desktop compression. As for the methods suggested by members of this thread, they only seem to work occasionally for some people.

My recommendation for this issue is a simple go-around of uploading the clip to your GDrive and downloading it on your phone. And then share directly from the mobile application.

Thank you

 

 

R
Community Expert
Richard M KnightCommunity Expert
Community Expert
June 5, 2019

See:

Re: Smartphone Audio Issue

balkrushnad29938582
balkrushnad29938582Author
Participant
June 5, 2019

Thanks a ton!! Richard... this solution is working now.. just checked on the android and apple mobile device.. after doing 'fill left with right' audio effect sound coming perfect... Thanks again!

R
Community Expert
RobShultzCommunity Expert
Community Expert
June 5, 2019

You may want to switch from “Match source” to a mobile optimized pre-set like YouTube. I love Media Encoders pre-sets If you’d like to go that route. When choosing a pre-set try to make sure the frame size Ex: 1089x720 is the same as your sequence.

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