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shandown95857127
Participant
September 7, 2018
Question

Premiere CC 2018 cannot be used on windows7 64bit, CC2017 is normal

  • September 7, 2018
  • 2 replies
  • 4210 views

My computer model is thinkpad P50, gpu is quardro M2000M

My system is windows7 64bit

My gpu driver version is 391.89

CC 2017 is fine.

But when I updated the premiere to CC 2018, the program could not run.

When I use integrated graphics, the program works fine, but I can't use CUDA ....

help me

Thank you

    This topic has been closed for replies.

    2 replies

    shandown95857127
    Participant
    September 7, 2018

    I upgraded the driver to 397.93, still the same error.

    问题签名:

      问题事件名称: APPCRASH

      应用程序名: Adobe Premiere Pro.exe

      应用程序版本: 12.1.2.69

      应用程序时间戳: 5b34ba17

      故障模块名称: ntdll.dll

      故障模块版本: 6.1.7601.24214

      故障模块时间戳: 5b6273e1

      异常代码: c0000005

      异常偏移: 00000000000278cd

      OS 版本: 6.1.7601.2.1.0.256.1

      区域设置 ID: 2052

      其他信息 1: b542

      其他信息 2: b542453d9fbc18beb6c8b18272016eaf

      其他信息 3: 7286

      其他信息 4: 7286f73053865ef158c7c92ed7fa6afd

    Kevin-Monahan
    Community Manager
    Community Manager
    September 7, 2018

    Oh sorry about that! In that case, please contact our video specialists here: Contact Customer Care

    Ask for the Video Queue. Let us know what happened after they tune up your system.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    shandown95857127
    Participant
    September 8, 2018

    This page prompt:Something went wrong. Try again or contact us by phone , on Twitter , or in the community forums while we work on fixing this.

    Kevin-Monahan
    Community Manager
    Community Manager
    September 7, 2018

    Shandown,

    Sorry about this. Your GPU drivers are outdated. Can you please try updating them? I believe I located the proper one for you here: NVIDIA DRIVERS Quadro Desktop/Quadro Notebook Driver Release 396

    Please let me know if that worked for you. I hope this info helps you.

    Thanks!
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio