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Tiboine
Tiboine
Inspiring
November 6, 2017
Question

Premiere CC 2018 not responding when closing the app.

  • November 6, 2017
  • 2 replies
  • 1663 views

making it even more useless.

      This topic has been closed for replies.

      2 replies

      L
      lborsten
      Participant
      March 7, 2019

      I am also having this problem. The version I am using is Premiere Pro 13.0.3 (2019). I have tried several things like deleting the Media Cache via the Preferences window. I now have the app sending crash reports to Adobe. Today I had this issue 5 times in one afternoon.  However, the program works great otherwise. I have no problems whatsever. Only when I Quit.

      I have watched several YouTube videos about this problem and tried the solutions that are suggested. But they don't help.

      I am surprised to see that this problem was already reported 17 months ago!

        l0bz1k
        l0bz1k
        Participant
        February 18, 2020

        I ran into a hanging premiere on MBP'15 with macOS 10.12.6 and a discrete Radeon video. Every time i Quit Premiere even not opened any project, it became "Not responding" in Activity Monitor. I had to Force quit Premiere.

        I tried everything I already knew and everything I could google during the day. At the end I found a solution myself:


        1) open any project in premiere
        2) call Premiere Console window by pushing CMD+F12
        3) find and uncheck "GF.metal"

        4) quit Premiere (yes, it hangs again so Force Quit it)

        5) open Premiere again and try to quit

         

        Hope it will help you too!

        kulpreet singh
        kulpreet singh
        Inspiring
        November 6, 2017

        Hi Tiboine,

        Sorry for the trouble but we need a lot more information to troubleshoot.

        FAQ: What information should I provide when asking a question on this forum?

        Thanks,

        Kulpreet Singh

          M
          michaela58484344
          Participant
          April 25, 2018

          I'm having the same problem.  When I close Premiere Pro everything closes but the app icon stays active and displays "Not Responding".  I must then force close in order to reopen.  The same thing happens about 90% of the time if I just close the project.  I only have one project opened at a time.

          Version 12.0.1(Build69) on a iMac

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