Known Participant

Question

Premiere Pro CC 2018 Crashes When Expanding or Shrinking Video Track in Timeline

Forum|Forum|8 years ago
November 20, 2017
6 replies
2730 views

This issue has plagued me in the last two weeks.

I have several projects using the specs below. They have multiple video/audio tracks/layers that are synched. I've figured out that when I grab the beginning or end of a track and drag it forwards or backwards that PPcc will crash -- Almost every time. And it doesn't seem to matter which track I grab (but I'm not entirely positive about this, will continue to check.) Is this a known problem? Cause? I can't find any info on it in the forums. Please help if anyone knows.

Thank you in advance.

Shawn

PROJECT DETAILS:

Live band performance

Several Video Codecs (MPEG-4/h.264; AVCHD, mpeg-2)

1920X1080P

SYSTEM DETAILS:

macOS High Sierra

MacBook Pro (Retina, Mid 2012)

Processor 2.7 GHz Intel Core i7

Version 10.13.1 (17B48)

memory 16 GB 1600 MHz DDR3

Startup Disk Macintosh HD

NVIDIA GeForce GT 650M 1 GB

Intel HD Graphics 4000 1536 MB

serial number C02JR1EKDKQ5

This topic has been closed for replies.

P

PlutoStantonPace

Participant

I am having the same problem here is what the Problem Details say:

Crashed Thread: 46 Dispatch queue: opencl_runtime

...

46 libsystem_pthread.dylib 0x00007fff6497656d _pthread_start + 377

So it seems there is something going wrong with OpenCL so I changed the renderer to Mercury Playback Engine Software Only and that has so far worked.

Kevin-Monahan

Community Manager

CalOESProducer,

Can you anyone on this thread give us a crash log? We'd like to investigate further.

Thanks!
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

CalOES ProducerAuthor

Known Participant

I will try to do that soon. I've been slammed with the California wildfires and will get the crash data to you asap.

Thank you for staying on top of this.

Shawn

D

Devyn Brugge

Inspiring

Trimming or moving clips in the timeline seems to cause crashes. Try disabling CUDA and OpenCl renderes and see if that helps. Try closing the Metadata panel as well.

M

mikeventure

Participant

my entire computer restarts when trying to use premiere i downloaded cc 2017 and it still shuts down my MacBook on launch I'm pretty sure its because high sierra is not compatible with nvidia cuda graphics driver i have a geforce 650m idk bro u guys have to help me out soon i can't do anything i am very sad

D

Dovydas Miliauskas

Participant

Happened to me as well.

Working on a new project created in CC 2018. Had several clips in timeline. When trying to expand an audio clip towards the beginning (the left end of the clip), premiere crashed. But extending the very end of the clip worked fine. Moving the clip around also worked fine. But once I extended any audio clip in the start the program crashed.

System:

iMac late 2013

3,5ghz Intel i7

16GB RAM

GTX 780M 4GB

Using OSX 10.13.1 High Sierra

Kevin-Monahan

Community Manager

I have not seen this issue, Shawn. Are these brand new projects or projects you brought forward from CC 2017? Let me know.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

CalOES ProducerAuthor

Known Participant

These are new projects, Kevin. That being said, I started the project on an iMac, but continued working on them on a Mac Book Pro which is more powerful. however, I'm using the same external drive (which contains the raw files and project files) for both computers. Also, I tried dragging the end of the track very slowly, instead of quickly, and it still crashed.

Thanks for your reply Kevin. I hope we can fix this issue, one way or another.

Best,

Shawn

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