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bens40996051
Participating Frequently
September 8, 2018
Answered

Premiere Pro CC - PLAYBACK NOT WORKING AT ALL on my big project (over 1 hour duration).

  • September 8, 2018
  • 2 replies
  • 13945 views

I found this thread that seems to be discussing the same issue:

Video won't preview after v12.1.0 update

But none of the answers on that thread were helpful to my case.

I'm having this problem on Premiere Pro CC 2018 on my Macbook Pro (2012 macbook, 2.9 GHz Intel Core i7, 8 GB 1600 MHz DDR3, Intel HD Graphics 4000 1536 MB.)

I've never experienced this issue before and it is extremely stressful because I am supposed to make progress on this edit today, but I've spent all day trying to get Premiere to simply work...

My other projects work fine, but when I open this big project I am working on (over an hour long), it does not play or do anything when I press the space bar or the play button.

When I double click on a clip in the timeline, I get the spinning rainbow wheel of death EVERY TIME and then I have no choice but to force quit and I will include here a screenshot of the message I get every time after I am forced to force quit:

I tried restarting my computer. I tried uninstalling and re-installing Premiere. And NOTHING WORKS. The same problem persists.

As for the suggestion by Vinay Dwivedi: "Then launch Premiere Pro and go to Edit menu>Preferences>Audio Hardware and check if Device class is set to MME, Default Input and output areset to the device you chose from Sound. Also, go to Windows menu in Premiere Pro>Workspace, unselect import workspace from projects option and reset the workspace to saved layouts."

That doesn't work for me...^^^ MME isn't even an option for "Device Class" in Audio Hardware...

I don't think this is an audio problem. It seems to be a playback problem with the timeline, potentially due to my project being very long and complicated.

PLEASE HELP !!!!!! I am on a deadline!!!

-Benjamin

    This topic has been closed for replies.
    Correct answer Sumeet Kumar Choubey

    Hi bens40996051,

    As requested by you I am providing the summary of the steps we performed to solve the issue.

    The playback issue that you were facing in this case, was because of a sequence corruption due to one of the copied effect (Hard Limiter) on the clips of that sequence. Removing that effect causing the issue helped. Also, we rebuilt the sequence by copying its contents into a new sequence with the same sequence settings. The only effect that was replaced for a quick gain adjustment was Hard Limiter, which was replaced by the Audio gain property.

    You may also refer to this link to know more on steps for optimizing Premiere Pro and its export.

    https://forums.adobe.com/thread/2122549

    Hope you find it useful.

    Regards

    Sumeet Kumar Choubey

    2 replies

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity ManagerCorrect answer
    Community Manager
    September 10, 2018

    Hi bens40996051,

    As requested by you I am providing the summary of the steps we performed to solve the issue.

    The playback issue that you were facing in this case, was because of a sequence corruption due to one of the copied effect (Hard Limiter) on the clips of that sequence. Removing that effect causing the issue helped. Also, we rebuilt the sequence by copying its contents into a new sequence with the same sequence settings. The only effect that was replaced for a quick gain adjustment was Hard Limiter, which was replaced by the Audio gain property.

    You may also refer to this link to know more on steps for optimizing Premiere Pro and its export.

    https://forums.adobe.com/thread/2122549

    Hope you find it useful.

    Regards

    Sumeet Kumar Choubey

      juanmario
      juanmario
      Participating Frequently
      September 11, 2018

      Sorry, I'm confused, for years, the messages given by the program served to find the solution.

      And now I do not see any relation, to the text with the audio.

        M
        Meg The Dog
        Inspiring
        September 9, 2018

        How is your media stored and connected to your computer?

        Is there ample storage space available on all drives in your system?

        Can you open an earlier autosave of your project and see if that will run correctly?

        MtD

          B
          bens40996051Author
          Participating Frequently
          September 9, 2018

          All of my video files and project files are organized into folders on my external hard drive (3 TB western digital passport, with over 600Gb of free space left on it). My macbook's hard drive has over 250Gb of free space.

          I tried exporting the full hour and 22 minute in HD as I normally would, and after it reached about 3% it had an error message:

          The export wound up only being the first minute and 50 seconds...

          So then I just re-exported the full project at the lowest quality possible (480p) and this time the whole thing exported.

          To answer your question, I just opened the oldest auto save file I could find for this project (august 28th), and it worked just fine. The latest and more important version of this project is still giving me the same problem.

          I have noticed that occasionally I can go to the end of the latest version, and eventually I can get it to work, but as soon as I click back to the beginning of the timeline, the problem occurs and I am forced to force quit.

          -Benjamin

          M
          Meg The Dog
          Inspiring
          September 9, 2018

          There is something wrong with the video between 1:50:08 and 1:50:12 on your timeline:

          Go to that portion of the timeline and look at the source file. If it is OK, then re-edit it back into the timeline, re-render the effect (if needed) and then test export.

          MtD

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