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Premiere Pro only importing audio from .Mov Files

New Here ,
Aug 14, 2018 Aug 14, 2018

This is the case with EVERY video file, even ones i've imported to premiere pro in the past. All that gets imported is audio files.

Examples: Screen capture - 9eec84fc23f6ad6eb1cb9767f2e2d9cf - Gyazo

https://t.co/ToIvjxx2u8

Screen capture - d44fbfcb898c0e19cd8d4a7383b95a2e - Gyazo


Please tell me what the issue is here so i can easily fix

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LEGEND ,
Aug 14, 2018 Aug 14, 2018

Your tracking isn't set to drop a video section ... note the blue boxes on the timeline? Click the charcoal box to the far left on V1 so it turns blue. Then your video should appear.

Neil

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New Here ,
Aug 14, 2018 Aug 14, 2018

Screen capture - 97918a521422c9c8fa857f146561af51 - Gyazo  I don't know what you mean? can you show a screenshot please

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Community Expert ,
Aug 14, 2018 Aug 14, 2018

Have you tried importing the proper way via the Media Browser?

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New Here ,
Aug 14, 2018 Aug 14, 2018

Many times, although I never have done this and I have made 200+ videos on Premiere Pro without any problems until now, I don't know what I did to make it have this problem

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LEGEND ,
Aug 14, 2018 Aug 14, 2018

Ann caught something I missed ... her response was far more useful.

Neil

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Community Expert ,
Aug 14, 2018 Aug 14, 2018

Its audio only: see the project window.

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New Here ,
Aug 14, 2018 Aug 14, 2018

Here you can see Video + Audio but it still has the same problem?? Screen capture - ad384c3703957df0c8b41376bb59ab27 - Gyazo

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Adobe Employee ,
Aug 14, 2018 Aug 14, 2018

Hi Dan G,

Try these steps: Premiere Pro imports only audio in the project bin

Report back once you try the steps.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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LEGEND ,
Aug 14, 2018 Aug 14, 2018
LATEST

Kevin, I've looked at the list of deprecated formats ... but I've no clue how to tell if an mov is QT7 or what.

What does a user do to check?

Neil

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