Preview screens turn black or white while editing. Audio works fine

[RaduAntoniu]

It seems a lot of people have been getting this issue. While editing, the video preview suddenly freezes and turns either white or black. This affects all projects. So if I try to open another project I worked on yesterday, the problem persists.

Things I tried so far and didn't work:

1. File -> Project settings -> General -> change Mercury Playback Engine GPU Acceleration (CUDA) to Mercury Playback Engine Software only -> Keep Previews

2. Update nVidia drivers.

3. Reinstall Premiere.

Please help!

[Ann Bens]

raduantoniu  wrote

1. File -> Project settings -> General -> change Mercury Playback Engine GPU Acceleration (CUDA) to Mercury Playback Engine Software only -> Keep Previews

Delete Previews.

[RaduAntoniu]

I tried that but it didn't work in my case.

[Ann Bens]

Can your machine handle the footage?

Computer specs?

Type of  footage?

Premiere exact version?

Be specific.

[RaduAntoniu]

Yes, the machine can handle graded 4K footage at full preview quality (GTX 1060, i7-6700HQ, 32 GB RAM).

The problem happens with any type of footage.

I have the latest version of Premiere CC.

[Peru Bob]

RaduAntoniu  wrote

2. Update nVidia drivers.

Try old drivers.