Preview screens turn black or white while editing. Audio works fine

Forum|Forum|8 years ago
June 2, 2017
2 replies
3096 views

It seems a lot of people have been getting this issue. While editing, the video preview suddenly freezes and turns either white or black. This affects all projects. So if I try to open another project I worked on yesterday, the problem persists.

Things I tried so far and didn't work:

1. File -> Project settings -> General -> change Mercury Playback Engine GPU Acceleration (CUDA) to Mercury Playback Engine Software only -> Keep Previews

2. Update nVidia drivers.

3. Reinstall Premiere.

Please help!

This topic has been closed for replies.

Peru Bob

Community Expert

RaduAntoniu wrote
2. Update nVidia drivers.

Try old drivers.

Ann Bens

Community Expert

raduantoniu wrote
1. File -> Project settings -> General -> change Mercury Playback Engine GPU Acceleration (CUDA) to Mercury Playback Engine Software only -> Keep Previews

Delete Previews.

R

RaduAntoniuAuthor

Participant

I tried that but it didn't work in my case.

Ann Bens

Community Expert

Can your machine handle the footage?

Computer specs?

Type of footage?

Premiere exact version?

Be specific.

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