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davidavich
davidavich
Participant
January 14, 2017
Answered

Video Loses Signal on Premiere Pro for PC

  • January 14, 2017
  • 3 replies
  • 2033 views

During playback on Premiere Pro the video goes dark but the audio continues. I can't get the video back unless I restart the app, but then it happens again immediately.

Seems like it's a video card problem, right? I've talked to Adobe help, NVIDIA help and ASUS help regarding this problem, and gone through all of their tests (uninstalling and reinstalling drivers, apps, changing settings, etc). Here's my rig:

GeForce GTX 1080 (Driver version 376.60)

Intel Core i7-6800k CPU @ 3.40GHz

32GB RAM

3840x2160, 60Hz screen

The footage is Canon .MXF which was working fine on my Mac. I've also edited other footage from a Canon 5D Mark II no problem. It's as if the video files are crashing the video card, but only within Premiere since it's working elsewhere.

NVIDIA insists that the GTX 1080 is compatible with Adobe, despite it not being on their recommended Adobe video card list.

Anyone know why I'm losing my video signal?

Thanks!

This topic has been closed for replies.
Correct answer davidavich

I have now tried the 1080, 1070 and 970 with the most updated drivers. Only the 970 works fine with GPU acceleration. It's a shame because the 1070 is almost the same price, faster, and has twice as much virtual ram (8GB vs 4GB). Too bad Adobe hasn't caught up with the technology.

3 replies

davidavich
davidavichAuthorCorrect answer
Participant
January 26, 2017

I have now tried the 1080, 1070 and 970 with the most updated drivers. Only the 970 works fine with GPU acceleration. It's a shame because the 1070 is almost the same price, faster, and has twice as much virtual ram (8GB vs 4GB). Too bad Adobe hasn't caught up with the technology.

Bill Gehrke
Bill Gehrke
Inspiring
January 26, 2017

Strange as my two GTX 1060's work fine as singles and as a pair. 

E
excited_Genie16B8
Legend
January 14, 2017

Does the issue occur at the same spot every time, or is it random?

    davidavich
    davidavichAuthor
    Participant
    January 14, 2017

    It has occurred in different spots but the spot that triggers it the most is a spot that is layered and using green screen, so a fairly heavy spot. But it's not that the GPU isn't powerful enough. It's a brand new 1080 GTX video card. I should also note that when I turn the Video Rendering and Playback preferences to Mercury Engine Playback Software Only, the footage plays ok and this problem doesn't happen, but the timeline is marked all red and I know it should be faster. The blackout happens when the Video Rendering and Playback preferences are on Mercury Playback Engine GPU Acceleration (CUDA), at which point my timeline is mostly yellow. GPU Acceleration should improve performance, obviously, not kill it. Thanks for all your help.

    E
    excited_Genie16B8
    Legend
    January 14, 2017

    There have been some odd things reported by folks using 1000 series cards (including myself).

    At this time, the only solution I can think of is to stick with the 900 series until Adobe/nVidia get things sorted.

    Bill Gehrke
    Bill Gehrke
    Inspiring
    January 14, 2017

    What is you storage (disk drive) configuration?

      davidavich
      davidavichAuthor
      Participant
      January 14, 2017

      Everything, including my footage, is on a Samsung 960 EVO 1TB SSD drive.

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