покупки

[Kamila29046307xqs9]

Здравствуйте, 19 марта в 16:08 по казахстанскому времени с моей карты было списано $23,51 за ежемесячную подписку, но я отменил эту подписку и давно ею не пользовался, не могли бы вы вернуть мои деньги обратно на карту

[Monika Gause]

Please contact Customer Care https://helpx.adobe.com/contact.html  This public forum has no access to your account.

[kglad]

@Kamila29046307xqs9 

you should contact adobe support to correct this error. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Kamila29046307xqs9]

Здравствуйте, 19 марта вы сняли $23.51 с моей карты, но я не пользовался подпиской, вы можете вернуть деньги

[Mylenium]

You have to contact sales support directly via web chat, mail, phone, twitter. This is nothing anyone on the forum can handle.

Mylenium

[Kamila29046307xqs9]

как перейти в веб-чат

[Kamila29046307xqs9]

how to go to a web chat

[Monika Gause]

https://helpx.adobe.com/contact.html  The chat is in the bottom right.

[Met1 · Accepted solution]

https://community.adobe.com/t5/account-payment-plan-discussions/%D0%BF%D0%BE%D0%BA%D1%83%D0%BF%D0%BA...

[Peru Bob · Accepted solution]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare