Thanks for your question. Please use a different device to complete the steps listed in https://adobe.ly/3SeIYyi to update the payment method. The current device may be blocked from contacting us or updating the needed information.
I am sorry, Оксана; you can reach our support team at https://adobe.ly/49bxker. If the window fails to auto-open, then try using a different network. You will need to work directly with our support team if you can't update the payment method yourself, Оксана. ^JW
and type "agent" in the chat field to bypass the bot.
p.s. in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
4
Replies
AdChoices