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Я скасував підписку на Photoshop, але ви продовжуєте стягувати з мене плату

New Here ,
Dec 11, 2024 Dec 11, 2024

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i canceled my photoshop subscription about 2 months ago but it keeps trying to charge my card

 

[Mod: Moved to the Account, Payment & Plan forum]

 

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Community Expert ,
Dec 11, 2024 Dec 11, 2024

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You will need to contact the customer service at Adobein your country.

  

Adobe Community Expert
Adobe Certified Professional

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Community Expert ,
Dec 12, 2024 Dec 12, 2024

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This is a public forum, not the link to Adobe support. Sorry, but we're normal users  and we can't help with account and/or payment problems. Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

AxelMatt_0-1733990477530.jpeg

 


If you like you can also use Twitter (now X):  Adobe Care (@AdobeCare) / X

 

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Expert ,
Dec 12, 2024 Dec 12, 2024

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you can also check your account, https://account.adobe.com to confirm you have no activate subscriptions.

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Adobe Employee ,
Dec 12, 2024 Dec 12, 2024

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Hi there,

We appreciate you writing in. This is a public forum, we may not be able to discuss payment related details here. I would recommend you to start a private chat with our support team here: https://adobe.ly/41qGnaM

 

They will have full access to your account details and will be able to assist you directly in resolving this matter.

Please feel free to let us know if you need further guidance.
^SG

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