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결제 내역 문의

New Here ,
May 04, 2023 May 04, 2023

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04월 14일에 KCP-결제로 제 통장에서 어도비 인디자인 유료결제 24,000원이 결제되었습니다.

하지만 어도비 어카운트에서 확인했을 때, 결제 내역에서 내역이 확인되지 않습니다.

확인 부탁드립니다. 그 결제 내역이 필요합니다.

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correct answers 1 Correct answer

Community Expert , May 06, 2023 May 06, 2023

As suggested before you need to contact Adobe support for account issues. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat wi

...

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Community Expert ,
May 04, 2023 May 04, 2023

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This is a user-to-user support forum – we can't help you with payment issues; you need to contact Adobe directly.

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Community Expert ,
May 06, 2023 May 06, 2023

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As suggested before you need to contact Adobe support for account issues. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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