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어도비가 결제가 되었는데 계정에 들어갔을 때는 플랜이 없다고 뜨고 문의를 눌러도 문의가 안되네요

New Here ,
Apr 19, 2022 Apr 19, 2022

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4월 19일 오후 6시 55분에 어도비가 결제가 되어서 계정에 들어왔는데 플랜이 없다고 떠서 취소도 못하고 문의를 누르면 '관리자에게 문의하여 지원을 요청하십시오'라고 뜹니다. 

포토샵실행은 잘 되어서 이 계정에서 플랜이 없다는 건 말이 안됩니다. 

작년4월에 플랜을 시작하여 이제 1년이 되어서 플랜이 자동으로 끝났겠지 라고 생각했었는데 이번에 오히려 가격이 올라서 결제가 되었습니다. 플랜이 없다고 뜨니까 취소하지도 못하고 문의도 못하고 어쩌지 못하는 상황입니다. 

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Community Expert ,
Apr 19, 2022 Apr 19, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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