정기 결재 관런

[interesting_realist2386]

플랜에 저기 구독이 없는데 

정기 결재가 발생됩니다.

아래 정기 결재 내용을 첨부합니다.

[Web발신]
삼성7395해외승인 권**
KRW 26,400
09/13 20:27 ADOBESYSTEMSSOFTWARE

[kglad]

do you have a question about billing?

if so, did you subscribe to an adobe app or adobe service via a mobile app store?

[interesting_realist2386]

모바일을 통해 가입여부는 기억이 나지 않습니다.

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Shivangi_Gupta]

Hi interesting_realist2386,

Thanks for reaching out. As per your account details, you subscribed to Adobe Acrobat Pro in May 2024 which ended in May 2025. Have you been charged post May 2025?

Let us know. We'll verify the transaction.

^Shivangi

[interesting_realist2386]

네 지속적으로 정기 결재가 되고 있습니다.

[Shivangi_Gupta]

I see! I could not find any transaction requested by Adobe. Did you speak with your bank about these transactions?

^Shivangi

[interesting_realist2386]

은행과 상의는 하지 않았습니다.
제가 은행에 취소 요청을 해야하나요?
전 plan에 정기 결재되는 내용이 없어서 결재가 안되는줄 알았습니다.

[Shivangi_Gupta]

I am just suggesting to keep the bank representatives updated to make sure there is no fraudulent transaction made from your bank account. Let us know what they say.

^Shivangi

[interesting_realist2386]

은행에서는 정기 결재 취소를 은행이 아닌 가맹점과 논의하라고 답변입니다.
아래 가맹점 정보를 전달드립니다.

확인 부탁드립니다.

[kglad]

does https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

show an adobe charge?

[interesting_realist2386]

사진으로 첨부드립니다.

[kglad]

don't post anything that shows your credit card.

[Shivangi_Gupta]

Thanks for confirming. It may involve discussing about your account related confidential information which can not be done here as this is a public forum. Please start a private chat session with our support team here: https://adobe.ly/46iiumt

They will provide you the best possible solution.

^Shivangi

[John T Smith]

Log in to your Adobe account and click this link https://account.adobe.com/plans
-do you see the subscription that you expect?