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보민24406642kblu
Participant
May 11, 2022
Answered

플랜 해지 후에도 게속되는 결제

  • May 11, 2022
  • 1 reply
  • 3282 views

무료로 플랜을 이용하였고 기간이 만료되자 플랜은 해지하였습니다. 하지만 그후에도 4월 3일 , 5월 3일 정기결제가 되었고 무언가 이상함을 느껴 거래내역을 보니 Adobe에서 결제가 되었다고 나왔습니다.  저의 계정 플랜을 보아도 유료플랜은 없다고 나옵니다. 그럼에도 결제가 되고있기때문에 빠른 환불 부탁드립니다.

    This topic has been closed for replies.
    Correct answer Kanikas

    Hi there, 

     

    I see you have a canceled Photography plan under the email id that you're using with the community. 

    We don't see any charge for April or May under this ID. 

     

    Please check if you have a different subscription under a different ID. You may also get in touch with our support team for help: https://helpx.adobe.com/in/contact.html

     

    Thanks 

    Kanika 

     

     

    1 reply

    Kanikas
    Community Manager
    KanikasCommunity ManagerCorrect answer
    Community Manager
    May 11, 2022

    Hi there, 

     

    I see you have a canceled Photography plan under the email id that you're using with the community. 

    We don't see any charge for April or May under this ID. 

     

    Please check if you have a different subscription under a different ID. You may also get in touch with our support team for help: https://helpx.adobe.com/in/contact.html

     

    Thanks 

    Kanika 

     

     

      시
      시연210347175d7c
      Participant
      April 1, 2024

      답변 감사합니다.  🙂
      그런데 여전히 저에게 결재업데이트 요청문자가 옵니다.  확인부탁합니다.
      선생님 감사합니다.   _ () _

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 1, 2024

      @시연210347175d7c 

       

      your message is confusing.  you don't appear to be the op and you're posting to a 2 year old thread.

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