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환불 정책

New Here ,
Apr 28, 2023 Apr 28, 2023

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무료 체험이 끝난뒤 일루스트레이션(AB02374700031CKR)에서 빠져나간 99000원 환불하기를 눌렀는데 부분 취고 금액으로 10만원 상당의 부분중에 3만원만 돌려 받을 수 있는데 전체 환불은 안되는 건가요? 

 

어도비에서 이메일로 결제 연체로 인해서 구독취소가 되었다고 이메일이 왔는데, 돈이 생기자 돈이 자동으로 빠져 나갔습니다. 그 전에도 취소를 시도 했지만, 잔액이 부족하여서 카드를 바꾸지 않으면, 다른 플랜 취소나 변경등 설정이 불가능 했습니다. 

 

이메일로도 구독 취소가 된다고 연락이 왔고, 잔고가 없는 상태에서 플랜변경등의 설정이 되지 않아서 가만히 있었다가 결제가 되어서 환불 처리를 부탁 했는데, 이렇게 부분적으로만 환불 받은 것에 적잖히 당황 중입니다 답변 부탁 드립니다.

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Community Expert ,
Apr 29, 2023 Apr 29, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Apr 29, 2023 Apr 29, 2023

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if you owe money from a previous missed payment, that would be deducted from your refund.

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