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Olivier GALLEN
Olivier GALLEN
Known Participant
August 3, 2021
Question

1 year code (reseller) redeemed but account doesn't show it

  • August 3, 2021
  • 1 reply
  • 342 views

Hi,

I have been on Photography Plan for years (monthly payment), changed last month to yearly payment (paid) and then bought 1 year of the same plan through a reseller. The code was accepted and everything seems fine.

 

But there is no confirmation in my account that the code is actually active and will be used: next year payment hasn't changed (2022) and it's still associated to my payment card.

 

How can I verify that the code for 1 year is really active and taken into account?

 

Thanks,

 

Olivier

This topic has been closed for replies.

1 reply

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
August 3, 2021

Hi there, 

 

I see you have an active Photography subscription under the same ID as with forums. You are being charged on your card for that subscription and there is no code associated with it. Did you use the same email address to activate the code? 

 

 

Thanks 

Kanika 

    Olivier GALLEN
    Olivier GALLENAuthor
    Known Participant
    August 5, 2021

    Hi @Kanikas 

    Any update on the status for my 1 year purchased?

    Thanks,

    Olivier

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