100GB CC suite plan reverted to FREE MEMBERSHIP, after billing mishap -- 9 year old account.

Forum|Forum|10 months ago
May 19, 2025
1 reply
1250 views

Unfortunetly I didn't update my payment method in time and the billing didn't go through properly thus expiring my subscriptions. I updated my card information but after 2 days nothing has happened and indeed the account status in creative cloud desktop app says "FREE MEMBERSHIP" even though I've had the same plan for almost 10 years now.

kglad

Community Expert

see if you can fix your payment;

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

M

megajoseesojAuthor

Known Participant

I'm billed every 16th. On May 16th I updated my payment information.

kglad

Community Expert

No, I meant the message about the activated devices page. What do you make of it? Is Abode's server's not registering that my account has an active subscription?

the activated devices page in your account is irrelevant.

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