2 acount with 1 adress

Question

Hello guys, so last week-end I wanted to purchase my own subscription to adobe. What i didn't know, is that my school already create me an adobe ID with the same address and now the subscription that I pay disappear and it says that I don't have any subscription.

Can you help me please ?

P.S : i'm a french student, so sorry for my bad English.

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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