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2 factor authentication - no text/sms received

New Here ,
Jan 23, 2020 Jan 23, 2020

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I do not receive the sms/text with code sent to my mobile. And I have waited an hour now. The option to try another "use another metod to receive the code" is not visible (and then not an option) - or else I would have opted to receive the code on email instead of sms/text.

 

I cannot contact the chat-support, since I cannot log in.

I know my username and password.

Can anybody tell me what to do?

Thank Anita

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Account management, Creative Cloud

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Adobe Community Professional ,
Jan 23, 2020 Jan 23, 2020

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Good evening.
If you can't log in because the two-step code hasn't arrived, you can still contact chat support.
Click on the red line in the image to move to the next screen, so you can start by clicking the button to start chat.

image.pngimage.png


TkfY(ACP),JAPAN

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