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anje@frb-forsyning.dk
Participant
January 23, 2020
Question

2 factor authentication - no text/sms received

  • January 23, 2020
  • 1 reply
  • 949 views

I do not receive the sms/text with code sent to my mobile. And I have waited an hour now. The option to try another "use another metod to receive the code" is not visible (and then not an option) - or else I would have opted to receive the code on email instead of sms/text.

 

I cannot contact the chat-support, since I cannot log in.

I know my username and password.

Can anybody tell me what to do?

Thank Anita

    This topic has been closed for replies.

    1 reply

    Tacafy大尉
    Tacafy大尉
    Legend
    January 23, 2020

    Good evening.
    If you can't log in because the two-step code hasn't arrived, you can still contact chat support.
    Click on the red line in the image to move to the next screen, so you can start by clicking the button to start chat.

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