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Przemyslaw5F9B
Participant
May 23, 2021
Question

2 invoices for the same order (with 2 different accounts)

  • May 23, 2021
  • 1 reply
  • 175 views

Hi

it seems I have been charinging twice for the same order. The issue is I have 2 different accounts and probably that drove the issue. How to solve it and how to get refund for the double counting from the past?

Any tips?

thanks

 

This topic has been closed for replies.

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 23, 2021

The order is allocated to one account. If you have 2 accounts and both have a subscription assigned, you have effectively 2 independant subscriptions. 

 

You need to contact customer care for a solution. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer
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