2 invoices for the same order (with 2 different accounts)

[Przemyslaw5F9B]

Hi

it seems I have been charinging twice for the same order. The issue is I have 2 different accounts and probably that drove the issue. How to solve it and how to get refund for the double counting from the past?

Any tips?

thanks

[Abambo]

The order is allocated to one account. If you have 2 accounts and both have a subscription assigned, you have effectively 2 independant subscriptions. 

You need to contact customer care for a solution. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)