2 out goings ? Explain and refund me

Forum|Forum|4 years ago
November 16, 2021
1 reply
220 views

Just checked my bank statement and for the past 5 months (or more !) I'm being debited on the 11th and then again with the same amount 4 days later!! Please explain, correct and refund me fully!

Billing

This topic has been closed for replies.

Abambo

Community Expert

Sorry for your troubles, but you will need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

A

Anonymous

When on chat 2 weeks ago no one has bothered to respond. So I've emailed my displeasure and included my bank statement records.

A

Anonymous

Steve, I am very sorry, but I am showing your previous support case ADB-22034770-J3G1 was closed because we could not reach you. Would you mind using https://helpx.adobe.com/contact.html?rghtup=autoOpen to open a chat window to speak with our support team? If the window does not appear or is unresponsive, please use a different device to contact us.

You can also use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update any active support cases.

Hi Jeff,
Yes the link that keeps me going round in cycles!
This is the third attempt at contacting these people
Why close my issue? It will be closed then they refund me.
regards
Steve

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