2 Overlapping Lightroom Plans -- Adobe Support USELESS

My Lightroom subscription was expiring at the beginning of December.   I purchased a new license (black friday special) -- keep in mind it was the EXACT SAME PLAN that I already had.  When I went to apply it to my expiring plan, it created a new plan instead -- which would have been Ok, I guess, if my original plan had expired - but it hadn't, I still had about 10 days remaining.  So, shifting to the new plan would have cost me those 10 days on the license (in retrospect, it would have been better to just have lost those 10 days).

I contacted adobe support.  They canceled the new plan (and couldn't reactivate the license key); I was told that it would need to be escalated to Adobe's ‘back end team’ in order for them to create a new key.  I was told it would be 5-8 business days. This was Nov 29.  I've contacted Adobe multiple times since then and have just been told that "they're working on it" or "its been escalated".

At this point -- December 28 -- it's been nearly a month; far longer than was told.  Fortunately, I purchased ANOTHER lightroom subscription to extend my plan (this one was applied properly -- even though I followed the exact same steps) -- if I hadn't done that, I would have lost anything I had on Lightroom Cloud by now.

I’ve called in to support a few times - all they’ve said is that it’s still in progress.   I simply need a new redemption code, or for them to extend my existing plan by another year.  All I'm getting is the runaround.

Does anyone have any suggestions?  I ask to escalate this with support, and am just told that they're working on it.