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September 27, 2022
Question

60 days for free - apparently just a lie

  • September 27, 2022
  • 3 replies
  • 392 views

My suscription should last until 22nd of December (check video), but it is going to end in 4 days (check photo).

 

There´s no way I can contact the Customer service.

This topic has been closed for replies.

3 replies

JR Boulay
Community Expert
Community Expert
September 27, 2022

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

Acrobate du PDF, InDesigner et Photoshopographe
kglad
Community Expert
Community Expert
September 27, 2022

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

LinSims
Community Expert
Community Expert
September 27, 2022

I don't know who told you 60 days, but the free trial is only for 7 days. After that it automatically rolls over to a subscription unless you cancel it in less than 14 days from the day you signed up for the trial.

kglad
Community Expert
Community Expert
September 27, 2022

@LinSims, he posted a video showing his account.adobe.com page and a 60 day offer.

LinSims
Community Expert
Community Expert
September 27, 2022

Ah. I tend not to run the videos. My bad.